Hi, HMG. We apologize for the inconvenience you have experienced with your LG Smart TV (70UQ7070ZUD) model. We understand your concern that the crack may have been caused during packaging despite the product being well protected. <br /><br />Please be informed that our team makes every effort to ensure that our products are delivered to you in the best condition possible. However, there can be rare instances where unforeseen issues may occur during transit.<br /><br />To resolve this issue, we recommend reaching out to Walmart customer service at 800-925-6278 for immediate assistance. If there&#39;s anything further we can do to assist you, please reach out to us on social media &#64;LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure that you have a positive experience with our products. ^Juvy

We’re so sorry that the service you purchased was not completed in a timely manner. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at &#64;LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Hi, there. We&#39;re truly sorry to hear about the damage to your screen during the delivery process. This is definitely not the experience we aim to provide, and we understand the frustration this must have caused. Our customer support team is here to help guide you through the next steps and ensure that the issue is addressed promptly and effectively. Please send us a private message on Facebook or X at &#64;LGUSSupport with your product information or call us at 1-800-243-0000. ^Jayne