Hi, Liz. Thank you for sharing your feedback with us. We understand that you’re experiencing lag and slow response times with the remote control for your LG TV (70UQ7070ZUD) model, even when using the app. We aim to offer top-notch products that exceed our customer's needs. To address the lag issue, try replacing the batteries in the remote control and ensure there are no obstructions between the remote and the TV. Additionally, make sure that the TV’s software is up-to-date, as updates can sometimes improve performance. You may visit this link for additional information: https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport. Our team will be more than happy to explore further solutions and ensure your satisfaction. We appreciate your patience. ^Juvy

Hi, Cindy. Thank you for taking the time to share your feedback regarding the LG Smart TV (70UQ7070ZUD) model. We appreciate your input and apologize for the frustration you have experienced with the movie playback.<br /><br />We understand how important it is to have a seamless and uninterrupted viewing experience. It&#39;s disappointing to hear that the TV pauses during movies and shows, causing the characters&#39; dialogue to be out of sync. This issue can certainly hinder your enjoyment and we apologize for any inconvenience caused. For basic troubleshooting, kindly check this link: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-audio-and-video-out-of-sync-webos-6-0-CT10000018-20153130430724. If the issue persists, please send us a private message on Facebook or X (Twitter) using &#64;LGUSSupport. We&#39;re here to assist you every step of the way. ^Juvy

Hi there, Wisteria10. Thank you for sharing your experience with us. We understand your concerns regarding the remote for the LG 70” 4K UHD Smart TV 70UQ7070ZUD. We understand your inquiry, and we’re here to help make things easier. The remote has several features designed for smart navigation, and we’d be happy to walk you through them. <br />https://www.walmart.com/ip/LG-70-4K-UHD-Smart-TV-2160p-webOS-70UQ7070ZUD/642419413<br />Please send us a private message on Social Media &#64;LGUSSupport so we can assist you further and explore possible solutions. —Renzo