Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG 70 Class 4K UHD 2160P webOS Smart TV 70UQ7070ZUD (2022 Model). This will be considered for our continuous improvement. Please feel free to send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you with this. ^James.

Hi, Marie. Thanks for sharing your experience with the LG TV (70UQ7070ZUD) model. We’re here to help you get the most out of your entertainment setup. We strive to provide top-notch products and ensure a smooth viewing experience. <br /><br />This model includes the LG Magic Remote and operates on the webOS platform, featuring many apps in the LG Content Store. If you encounter issues with app access or installation, ensure your TV is connected to Wi-Fi and consider updating the software via Settings &gt; All Settings &gt; Support &gt; Software Update. For guidance, check https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. After updating, visit the LG Content Store on the home screen to browse and install apps.<br /><br />We&#39;re happy to assist with these steps or enhance your experience further. Message us on social media &#64;LGUSSupport for help. ^Juvy