Hi, there. Thank you for sharing your experience with the LG TV (70UQ7070ZUD) model. We understand your concern about dealing with a cracked screen. We strive to provide top-notch products and exceptional services to ensure a smooth experience. Unfortunately, screen damage is usually not covered under warranty unless it’s a manufacturing defect. We recommend contacting Walmart customer service at 800-925-6278 or the warranty terms to see if you have any protection against accidental damage.<br /><br />If the unit is still within the return window or warranty coverage, please send us a private message on social media &#64;LGUSSupport, and our team will gladly assist you in exploring your options. We’re here to help get this resolved for you. ^Juvy

Thank you for your review. We’re disappointed to hear that you experienced a delay or damage to your delivery. This is not the type of delivery experience we want for our customers. We regret any inconvenience this may have caused you. We know how important it is to receive your order on time and in good condition. We are investigating what went wrong with our delivery partner, and we are taking steps to prevent this from happening again. We value your satisfaction. We’ll speak to our delivery partner about this and make sure this doesn’t happen again. LG is always here to serve you! ~Tanisha

Hi, there. Thank you for sharing your feedback on the LG TV (70UQ7070ZUD) model. We understand how important it is to have a television that functions flawlessly. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. You may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-dark-or-dim-screen--20153267537855#. For further assistance, please reach out to us on social media &#64;LGUSSupport. ^Juvy