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Customer reviews for Defender AI POWERED Sentinel 4K Ultra HD Wired 16 Channel NVR Security System with 16 Metal Cameras for
Defender AI POWERED Sentinel 4K Ultra HD Wired 16 Channel NVR Security System with 16 Metal Cameras
4.6 out of 5 stars
stars
92 ratings92 reviews
  1. 5 stars66% (61)
  2. 4 stars33% (30)
  3. 3 stars0% (0)
  4. 2 stars0% (0)
  5. 1 star1% (1)
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Showing 11-20 of 92 reviews
Nov 3, 2022
Reviewer name: Aaron
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Defender Sentinal 4ch POE

After a lot of research I chose to install the Defender Sentinal system. I was excited to buy from a Canadian company. This system checked all my boxes including non of the gimmicky features like flashing lights and sirens. Overall quality seems to be what it should be for the price. Installation is only as difficult if you want it. Set up was relatively simple. Picture quality is great in daytime and acceptable at night using the IR feature. The layout of the NVR systems OS could be refined but overall it works. Improvments in the app would be beneficial but again it does its job. I installed this system about a month ago and would definitely buy again.

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
reply from Defender

Hello Aaron, Thank you for your view. We are happy to hear that the system meets your need and you are pleased with your purchase. Thank you for your feedback. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert

Dec 14, 2023
Reviewer name: Aunt B
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Discovering small details..

The system could have came with better quality Ethernet cables like cat 6. Also I would have loved to known that the nvr needs to be within 30ft from internet modem before I set all the cameras and wires up 95ft away from my internet modem. The last thing i don't care for is video playback is rather complicated. There is only pause and fast forward, no rewind to go back in case you want to watch something over again and you cannot zoom in on playback footage. The instruction manual is rather lacking in a lot of details. Very informative on setting it up with you phone, everything else isn't. However, the picture quality is absolutely amazing

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
May 29, 2024
Reviewer name: PKUD
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good but....

Love it but.... The set up was simple. The quality so far, so good. The human detection is meh. It keeps telling me every 15 minutes the same tree is a human. Or the bucket in my yard is a human. Trying to figure out the human setting. I wish the scheduling was easier too. Not intuitive. I hope I can figure it out. Follow the YouTube on how to share access. It's wonky. But it works if you follow the video's guidance.

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
Mar 30, 2023
Reviewer name: Kfizz
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great system

We upgraded from a Defender system that was several years old. This 4K system is awesome. The pictures are very clear, even at night. I also like that the color comes on when the light is activated. The system is easy to use and search and playback are also easy to use. I also like the advantage of having sound available which we did not have before. I highly recommend this system.

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
reply from Defender

Hello Kfizz, Thank you for your review and for being a loyal Defender customer. We are happy to hear you love the picture quality for both day and night, the sound, and easy to use NVR system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Supervisor

Sep 1, 2022
Reviewer name: Public Name
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Quality Cameras, Quality Support, Questionable DVR

This is actually an upgrade for me so I think I would appreciate this more, but I definitely love the wired cameras better. The quality in video is also a noticeable improvement and now that I can monitor from the DVR and not from the app, it’s more streamlined and not put together clunky to get the outcome I wanted which I now have. The quality of the cameras is also an improvement. You can feel how robust these cameras are compared to the previous wife ones I had. I did have one that had an issue with water intrusion which distorted the image, BUT I can tell this was a one off situation because these really are better in quality. So much that even with water inside the camera, distorting the image, it never shorted out and it still ran, so that also makes me think this is a one off situation. Also, Defender was quick and professional about making sure I got a replacement camera with ZERO headache. Lastly, the DVR seems a little flimsy and the software running on it is also very rough, but it’s in perfect working order. My only concern is “Time”. How will this DVR hold up by this time two years from now? Overall though, I think this is a great deal for the price point and would certainly recommend as a legacy customer.

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
reply from Defender

Hello, Thank you for your review. We are happy to hear that you love the cameras construction and picture quality. I am sorry to hear that there was an issue with one of your cameras, I am glad our team was able to quickly resolve the issue. We are confident that the DVR will hold up for you and look forward to your feedback. Thank you for being a long-term customer. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert

Dec 12, 2022
Reviewer name: Bala
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Smart home features are missing

This is an easy install and works better than other IP security cameras. It would be nice to have the Defender cameras to work with Amazon Alexa, Google Home for smart home features which other camera vendors have it.

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
reply from Defender

Hello Bala, Thank you for your feedback. We are happy to hear that the setup was easy and that you are happy with the cameras. Thank you for your feedback, we have passed this recommendation on to our Research and Development team. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert

Oct 9, 2025
Reviewer name: LetarInc
5 out of 5 stars
5 out of 5 stars review

Great Cameras, Easy to Install

Fantastic security system for monitoring our manufacturing facility. Installation was easy and the cameras have a simple, yet robust UI. Would recommend to anyone looking for a simple yet effective security system.

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
Jul 18, 2022
Reviewer name: Rohit
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

just an avearge..

I did not know that it will need a screen to do all the configuration and settings. that is a drawback. Clarity of picture is not as per my expectations. It can't read the number on my car's number plate parked just in front of my driveway.

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
reply from Defender

Hello Rohit, Thank you for your honest review. The system can be monitored from the app, to set the system and for several configuration options, you will want to connect the NVR to a monitor or TV. Please reach out to our support team, we would be happy to assist you with checking your settings to ensure you get true 4K picture quality. Thank you for choosing Defender to protect what matters most. Amanda M. | Defender Customer Experience Expert

Jan 20, 2025
Reviewer name: Denis S
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Sentinel 4K

Purchase 1 month ago, works as required. Quality very good. Easy to set up. Downside, I cannot add a software like I did with my Swann system to view my cameras on my home laptop : (

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
Jan 7, 2023
Reviewer name: MelL
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good, will update w/ further exploration

Amazing picture quality though no imagery at night. Playback feature could be better continues to freeze and lag on the fastest internet connection possible.I would prefer more ease of setup and description of features.

Review from defender-usa.com
Helpful?326IA7VZEYHS16767357368
reply from Defender

Hello Anonymous! Thank you for taking the time to review the 4K Sentinel security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel. Thank you for choosing Defender to protect what matters most. Amanda M. | Defender Customer Experience Expert