We're disappointed to hear this, Bri. This is definitely not the experience we want you and your baby to have. The health and well-being of all Huggies families is very important to us, and we truly hope your child is feeling better now. Since we know that irritation can happen for a number of reasons, we’d like to gather some details from you. When you have a moment, please connect with one of our specialists by phone at 1-877-648-2484 (M-F, 8AM-5PM CT). So we can best help, please be sure to keep any remaining product or packaging on-hand for when you reach out. Hope to hear back from you soon!

We appreciate you letting us know your experience, Samantha. The comfort and well-being of your baby is our top priority. All of our products go through extensive evaluations to ensure irritation is unlikely to occur even on the most sensitive of skin, and we can assure you that Huggies® Diapers cannot cause burns because they are made of materials that do not create any type of chemical reaction. Regardless, we know that irritation can happen for many reasons, and we'd like to find out more about what's happening to see how we can help. Please reach out to us at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST) when you have a chance so we can help further. Thank you and we hope to hear from you soon. 

We appreciate you reaching out to let us know about your experience. The comfort and well-being of your daughter is our top priority, and we truly hope she feels better soon. All of our products go through extensive evaluations to ensure irritation is unlikely to occur even on the most sensitive of skin, and we can assure you that Huggies® Diapers cannot cause burns because they are made of materials that do not create any type of chemical reaction. Regardless, we know that irritation can happen for many reasons, and we'd like to find out more about what's happening to see how we can help. When you have a chance, please reach out to us directly at 1-877-648-2484 (M-F, 8AM-5PM CT). We hope to hear from you soon!

We're disappointed to hear this! This is certainly unexpected to see and we want to assure you that our team takes extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent something like this. It's our goal to deliver products to you in pristine condition and make sure your baby is comfortable. We take this report seriously and would like to hear more from you. When you get a chance, please give us a call. We can be reached at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST), and look forward to hearing from you. Thank you.

Hi there, your child's health and well-being is our top priority, and the last thing we want to hear is that they experienced any discomfort. Please know that our ingredients and products are rigorously tested by professionals to ensure they’re safe for delicate skin. Regardless, we know that irritation can happen for many reasons, so we'd like to find out more about what's happening. Please reach out to us at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST) when you have a chance so we can help further. Thank you and we hope to hear from you soon.

Hi there, your child's health and well-being is our top priority, and the last thing we want to hear is that they experienced any discomfort. Please know that our ingredients and products are rigorously tested by professionals to ensure they’re safe for delicate skin. Regardless, we know that irritation can happen for many reasons, so we'd like to find out more about what's happening. Please reach out to us at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST) when you have a chance so we can help further. Thank you and we hope to hear from you soon.