Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta 8" Five Star Mattress Sleepscape Medium Innerspring Mattress for
Serta 8" Five Star Mattress Sleepscape Medium Innerspring Mattress
4.6 out of 5 stars
stars
15 ratings14 reviews
  1. 5 stars80% (12)
  2. 4 stars13% (2)
  3. 3 stars0% (0)
  4. 2 stars0% (0)
  5. 1 star7% (1)
Sort by |
Showing 1-10 of 14 reviews
Jun 10, 2025
Reviewer name: juliebla_1982
5 out of 5 stars
5 out of 5 stars review

Very comfortable!

[This review was collected as part of a promotion.] I've really been enjoying the Serta Five Star 8" Medium Mattress in a Box that I recently received. While I was initially a bit concerned that it wasn't as thick as my previous mattress, this turned out to be a non-issue. The comfort it provides is outstanding. I actually had the best night's sleep I've experienced in a long time on my very first night. There was no tossing and turning or overheating. It was perfect.

Review from Serta
Helpful?1PJUY0H2TWVN16661273316
Jul 25, 2025
Reviewer name: kaydall_3070
5 out of 5 stars
5 out of 5 stars review

Loving this new mattress

[This review was collected as part of a promotion.] This bed has been absolutely wonderful. The packaging it came in was easy, all we had to do was open the box to let the mattress inflate. Appreciate the easy set up. It has been extremely comfortable, not too soft, yet not too firm and a great addition to our home.

Review from Serta
Helpful?1PJUY0H2TWVN16661273316
Jun 15, 2025
Reviewer name: moodymartha_3564
5 out of 5 stars
5 out of 5 stars review

Cloud like cushion!

[This review was collected as part of a promotion.] Packaging was easy to bring in the house, shrink wrapped, ripped the plastic apart and it opened up quickly on the bed frame. Many inches of cushion and support. It is like laying on a cloud! Value is 10/10 worth it. Easy to set up and sleep on!

Review from Serta
Helpful?1PJUY0H2TWVN16661273316
Jul 19, 2025
Reviewer name: sonial79_7770
5 out of 5 stars
5 out of 5 stars review

Very comfy!!!

[This review was collected as part of a promotion.] Very good quality mattress. My son says it’s super comfy and he sleeps like a baby. Feels sturdy and looks like it’s made to last. Provides support needed. Definitely a five star mattress like it’s name says.

Review from Serta
Helpful?1PJUY0H2TWVN16661273316
Jul 15, 2025
Reviewer name: kristinet29_9171
5 out of 5 stars
5 out of 5 stars review

So convenient!

[This review was collected as part of a promotion.] Awesome bed in a box! We needed an extra bed for our cabin and this bed in a box made it so easy to bring one up there in our regular car. The mattress is high quality and comfortable, and the price is reasonable.

Review from Serta
Helpful?1PJUY0H2TWVN16661273316
May 23, 2025
Reviewer name: jazzp9_3713
5 out of 5 stars
5 out of 5 stars review

Very comfortable!

[This review was collected as part of a promotion.] Amazing bed! So comfortable and supportive. The material is very durable, yet breathable. My daughter said she got the best nights sleep she’s had in a long time after the first night of use! Firm, but soft. Highly recommend!

Review from Serta
Helpful?1PJUY0H2TWVN16661273316
Jun 11, 2025
Reviewer name: jennifercc186_1119
5 out of 5 stars
5 out of 5 stars review

Super comfortable mattress

[This review was collected as part of a promotion.] I have to say that I was super impressed with this mattress from delivery to set up. You just open the box and cut open the plastic, and the mattress starts to expand. I gave it a couple of days before I tried it out, but both my son and I have slept on it, and it is super comfortable. When I need to replace my youngest sons mattress I will definitely be purchasing a Serta.

Review from Serta
Helpful?1PJUY0H2TWVN16661273316
Jun 13, 2025
Reviewer name: nadhiaf_294
4 out of 5 stars
4 out of 5 stars review

Nice, firm, foam mattress that expands rapidly on

[This review was collected as part of a promotion.] I was so impressed by how compact this mattress was when it arrived! It's the first time our household has received a matress in the mail. The mattress expanded rapidly once removed from the packaging. It is quite a firm mattress. If you have a nugget couch, it's much more firm than that. I do think it will soften over time. I have no issues sleeping on it though. The only downside, was that the packaging the mattress came in needed more tape to keep it closed. Other than that, it's a great product and we're planning on buying the queen sized version of this mattress!

Review from Serta
Helpful?1PJUY0H2TWVN16661273316
May 30, 2025
Reviewer name: jakubb9_5119
4 out of 5 stars
4 out of 5 stars review

Great mattress for the money!

[This review was collected as part of a promotion.] It’s totally a surprise for me that this thick mattress came in a box! Its change everything regarding buying a new one! It’s great value for the money, and as I know this company it’s very comfortable and long lasting!

Review from Serta
Helpful?1PJUY0H2TWVN16661273316
Jan 25, 2026
Reviewer name: Swayze
1 out of 5 stars
1 out of 5 stars review

Cheap does not equal good

The mattress was very uncomfortable, even after trying to break it in over a few months. Also, the mattress never fully expanded. It was a few inches shorter than the advertised length and about an inch less wide than what was advertised. The length was the most concerning part and left a gap that was unsafe for my toddler. I am returning it.

Helpful?1PJUY0H2TWVN16661273316
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to Sam's Club and filing a warranty claim so this can be looked at and evaluated or returning the mattress. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!