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Customer reviews for Step2 Extreme Thrill Outdoor Roller Coaster Kids Ride-On for
Step2 Extreme Thrill Outdoor Roller Coaster Kids Ride-On
4.8 out of 5 stars
stars
883 ratings883 reviews
  1. 5 stars80% (703)
  2. 4 stars18% (162)
  3. 3 stars1% (10)
  4. 2 stars0% (4)
  5. 1 star0% (4)
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Showing 1-10 of 883 reviews
May 7, 2026
Jeff
5 out of 5 stars
5 out of 5 stars review

Excellent product, Use online assembly video!

Excellent product, ACTUALLY large enough for 'big kids', and not a terrible assembly. (We've all bought that 'big' product that was chintzy and too small for your kid; This is not one of those!) My 3 and 7 year old have been using this for days straight. They LOVE it! Do NOT use the included written assembly instructions. It is very poorly done and confusing. Search for this product on Youtube and you will find an excellent, detailed, extremely helpful tutorial of the assembly. With the right tools, the video, and no distractions, you'll do it in under 30 minutes. I would also recommend you have enough space if you are using it inside. We have it at one end of our living room moving into our family room: It's probably about 25 feet in length, and that is just about right (longer would be even better though). Rolls fine over carpet and kids have been loving every second!

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Jan 5, 2018
Mellie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My kids love it

We had outgrown the smaller Step 2 coaster, and decided Santa would bring the bigger Extreme coaster for my 4 and 6 year old. They absolutely love riding it! Definitely gets some speed going down, and I like how easy it is for them to push it back up and launch themselves down. I can’t wait to get it out of the basement and take it outside once it warms up. I bought this product based on all of the rave reviews and you can add my review to the list now :)

Review from step2.com
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Apr 23, 2018
Sara
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best outdoor toy for kids

My kids love this coaster- I have a one year old, 4 year old and 8 year old and they will all play on it for hours. The neighbors and cousins love it too- we are now considered the fun house. It’s great paired with our trampoline(works like stairs) and I don’t have to worry about them falling off the trampoline when trying to get off. It’s also great exercise- even my 16 month old will try to walk the car up by herself so she can go for another ride. I recommend this to all of my friends and family- totally worth the money!

Review from step2.com
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Feb 19, 2018
carmelmom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Outdoor Toy Ever!

This is probably best outdoor toy I've ever seen. Well worth the price, made well, so sturdy and so much fun. 3 year olds enjoy, 8 year olds enjoy it...just enough speed and thrill to keep them entertained. You need a lot of outdoor space (and flat preferably) for this one. We got creative and built a ramp to extend the useable track space. We have some friends whose boys (8 and 6) use it as a slide directly into their pool! Probably not recommended by Step 2 but oh so fun!

Review from step2.com
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Apr 8, 2018
Grammie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Birthday present !

We gave this to our grandsons, ages 7 and 3 and they were thrilled. We can see that it will be fun for them and their friends for a long time. The product is made well, but was somewhat frustrating for my husband and son-in-law to assemble it. My husband, who is very skillful at assembling anything from cars to airplanes fortunately had washers in his tool kit to place between the bolts and plastic and indicated that the bolts would have worked much better if they were about a quarter of an inch longer. I am considering purchasing another one for my other grandson based on the finished product and fun, but I would hope that this feedback will perhaps help Step 2 and any buyers to realize that this would be something that would greatly help with the assembly.

Review from step2.com
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Mar 22, 2018
NoGluten
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Lots of fun

Good quality product. As noted by others, the instructions could be improved. Also, there were insufficient washers supplied to complete the job. However, our 22 month old granddaughter is enjoying this product, and we believe it is sturdy enough to last until she outgrows it.

Review from step2.com
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Jan 6, 2018
kidcatcher
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So much fun but buy extra washers before assembly!

We love this toy and have actually owned it twice. They don’t send you nearly enough washers to stabilize the bolts. Buy at least eight more washers and double them up. The way the kids run up the center stair, you want this thing tight! We doubled up each side of each bolt! But we have a line and love it!! I would love the toy to include some sort of bottom wheel to allow transporting it to the street easier.

Review from step2.com
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Jul 12, 2026
John
1 out of 5 stars
1 out of 5 stars review

Unhappy customer

We couldn't wait to get the roller coaster for our grandkids, when ist was delivered, we only got box 1 and 3 , we never received box 2 which apparently has everything to put it together. When trying to contact customer service I was put on hold twice, hung up on once, and was asked if I wanted a refund or replacement. I wanted the second box. I don't have the means to repackage the item and take to a FedEx location. Not a happy customer at all. Now I have $300.00 invested in a toy we can't use. Oh, they did tell me they could give me a $50.00 Sam's club credit. Makes me regret having a membership.

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Mar 14, 2026
Dissapointed
1 out of 5 stars
1 out of 5 stars review

Wheel pieces missing

Purchased this junk in March 2026. Did not come with all the pieces. But it does come in three boxes. Will update with how long it takes Step 2 Customer “service” to get me the piece if we don’t return it. Their Customer service is available M-F 8-5 ET.

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reply from Official Step2 Brand

Hello! We are sorry and apologize about your missing part. Please contact us at 1-800-347-8372 Monday – Friday between 8am and 5pm EST or email us at STEP2-COMPANY@STEP2.NET so that we may assist you in finding a resolution to your satisfaction including sending any necessary replacement parts at no charge with proof of purchase. Regards, Step2 Consumer Services

Jan 13, 2018
Sera
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Missing washers

I had this vision of having it put together for my son to see on Christmas morning and be so excited and say "WOW" but that didn't happen... My husband was putting it together (it takesa while) Christmas eve night only to find out that there weren't enough washers and he could finnish it! What a disappointment... We ended up putting it in the basement and haven't had the time to get washers to finnish puttung it together. So I couldn't tell you how my son likes it. But since you email me me several times to write a review... here you go.

Review from step2.com
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reply from CS

Please contact our Consumer Service Specialists at step2-company@step2.net or 1-800-347-8372 Monday through Friday, 8AM -5PM Eastern Standard Time and we will be happy to help you.