Hello there! Thank you for your feedback. We're sorry to hear you had trouble with the installation. We’d love to help—our team can walk you through the process to ensure a secure fit and address any concerns about stability. Please don’t hesitate to reach out to our Consumer Care Team at 1-800-544-1108 and speak with a CPST for support. We're here to help make sure your car seat is safe and properly installed!

Thank you for sharing your experience. We’re sorry to hear about the difficulties you had with the rear-facing anchors and the harness straps—especially knowing how stressful that can be when frequent cleaning is needed. The anchors should tighten securely when installed according to the instructions, and the harness is designed to be rethreaded without disassembly, so it sounds like something may not have been working as intended. We truly appreciate this feedback and would welcome the chance to help with installation guidance or explore a replacement through our Consumer Care Team. Please feel free to reach out to us at 1-800-544-1108.

We’re very sorry to hear about your experience and understand your concern about the car seat’s stability. From your description, it sounds like there may be an installation issue, as the seat should remain secure when installed correctly according to the instructions. Safety is our top priority, and we take feedback like this very seriously. Please contact our Consumer Care Team at 1-800-544-1108—they can guide you step by step to ensure the car seat is installed safely, or assist with a replacement or refund if needed.

Thanks for your review. We would like to express our sincerest apologies for the challenges you encountered to achieve a secure install. In the future if your gracious enough to give us another chance, know that we have certified car seat technicians who specialize in ensuring you have an excellent install. Please contact us at 800-544-1108.