Thank you for your review. We are sorry to hear of your experience. As the manufacturer of the product, if you are experiencing any problems with your car seat, our Consumer Care Team is happy to see how we can help. Please feel free to contact us at 1-800-544-1108.

All items are new, sourced and shipped directly from the manufacturer. With Dorel being the largest manufacturer of juvenile products in our category, we make every effort to reduce our negative footprint on the environment. Reducing unnecessary packing material is a part of that effort. We typically do not hear feedback that the lack of packing material has adversely affected the seat. Please feel free to contact our Consumer Care Team at 1-800-544-1108, as we are happy to see how we can help.

Thank you for your review. We are sorry to hear of you experience and our Consumer Care Team is always happy to help with installation or fit challenges. If you still have the product, please feel free to contact us at 1-800-544-1108.