Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been upgraded via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve any low volume issues. 1. Turn Off Volume Limit Settings For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature. For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit. For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them. 2. Adjust EQ Settings Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode. If you decide these are not a good fit for you, we kindly ask that you reach out to Sam's Club Customer Service directly to learn of their return policy. Please contact the Customer Happiness Team or visit our website directly to submit a warranty claim. Thank you!