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Customer reviews for Shokz OpenFit Air Open-Ear True Wireless Earbuds for
Shokz OpenFit Air Open-Ear True Wireless Earbuds
4.1 out of 5 stars
stars
756 ratings513 reviews
  1. 5 stars60% (450)
  2. 4 stars15% (114)
  3. 3 stars12% (93)
  4. 2 stars5% (37)
  5. 1 star8% (62)

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Showing 51-60 of 513 reviews
Jun 17, 2026
Reviewer name: Briana D.
5 out of 5 stars
5 out of 5 stars review

Shokz for the Girls

I didn't know how unsafe I was being running with headphones that make me unaware of my surrounding. When I started training for my first marathon I realized that these runs are going to get longer and I need to be aware of my surroundings. I'm so happy that I've invested in a pair. As a woman safety is very important and needed.

Review from Shokz
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Jun 24, 2026
Reviewer name: Joanne
1 out of 5 stars
1 out of 5 stars review

Junk! Never worked!

I bought these several months ago and have tried my hardest to make them work because if they did work, they would be fantastic as the fit is comfortable it doesn't pull my hair and I am on the phone all day. However, they suck! They've never worked Wright can't wear both at the same time because she can't get both of them to work at the same time for starters. Get yourself a simple earpiece would work way better than these. You can't answer the phone. You have to pick up your phone to answer the phone. You can't do anything correct and then my hair kept hitting them and turning them off and on and off and on not to mention the battery might last you three hours. Piece of crap! Extremely disappointed !

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reply from Shokz

Hello - We're very sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! If you'd like to return these, we kindly ask that you reach out to Sam's Club Customer Service directly to learn of their return policy. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!

Jun 15, 2026
Reviewer name: DentonTx
3 out of 5 stars
3 out of 5 stars review

I am only keeping these for a specific purpose

These are not the greatest headphones. The pro and the reason I will keep them and not return them is being able to hear the outside world while I use them mainly for excercising outdoors. I can listen to musice, podcast etc and still hear everything around me. However, the cons are they are difficult almost impossible for calls (people cannot hear me well) The features to pause a call or turn up volume do not work well at all. I have been using them for about 2 weeks. They are not functional for most tasks I have tried to navigate. But again I do like that when I am excercising or listening to thing while alone in the house I can hear other stuff going on. I have 3 other sets of different brands of headphones that function very well for calls etc but i will keep these for specific purposes.

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reply from Shokz

Hi there- Shokz here! We're sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app. We then ask that you reset your Shokz. To reset: Place both earbuds in the charging case. 2. Press and hold the touch area of both earbuds simultaneously with two fingers for 15 seconds. The indicator will flash orange for five seconds before turning off, indicating that the reset is complete. The touch controls are customizable via the Shokz app. Please reach out to our Customer Happiness Team if you have any questions. Thank you!

Jul 29, 2026
Reviewer name: Christi H.
3 out of 5 stars
3 out of 5 stars review

Uncomfortable and poor touch control sensitivity

Pros - 1) sound quality is great; 2) battery charge lasts a long time. Cons - 1) part of the earpiece rests on your ear cartilage, which was uncomfortable for me - I could only tolerate it for about 2 hours at a time; 2) the touch buttons are oversensitive to inadvertent touch, resulting in hanging up on phone calls or changing tracks without intending to, but not sensitive enough when deliberately tapping them (had to tap 5-6 times to get a response); 3) on phone calls, the mic picks up on every nearby ambient noise and interprets it as you speaking, so it mutes the caller - in other words, you won't be able to type, do dishes, or do anything else during a phone call; 4) there's no function to turn off the earbuds except by returning them to their case, which makes switching from earbuds to speaker phone (on a phone call) or earbuds to another Bluetooth device (when listening to audio) inconvenient.

Review from Shokz
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Aug 7, 2026
Reviewer name: jacob
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

These Open-Ear headset are good but they interfere with the bluetooth in the car.

Review from walmart.com
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Jul 31, 2026
Reviewer name: Wendi
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Didn't Work!

didn't work with any of my apple products.

Helpful?65FX8LZX47EA16545610004
reply from Shokz

Hi there- Shokz here! We're very sorry to hear this has been your experience. The Shokz OpenFit Air is fully compatible with Apple products, so failure to work usually stems from common connection glitches rather than a lack of design support. The earbuds must be explicitly put into pairing mode by placing them in the case and holding both touch areas until the indicator light flashes orange and green. We also recommend ensuring that the latest firmware version has been updated via the Shokz app. Please reach out to our Customer Happiness Team if you have any questions. Thank you!

Jun 27, 2026
Reviewer name: JEarl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good job Sam's Club

Bought for my wife and she absolutely loves them.

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Jun 24, 2026
Reviewer name: Vince
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Short Life

The battery life is too short

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reply from Shokz

Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!

Aug 5, 2026
Reviewer name: Renee
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Doesn't stay around my ear therefore one is already missing and the battery life doesn't last long.

Review from walmart.com
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Aug 16, 2026
Reviewer name: Carmen F.
5 out of 5 stars
5 out of 5 stars review

Perfect for small ears

These headphones are perfect for people with small ears. These stay on my ears during workouts even when stretching and bending over. The audio is so smooth. I recommend these to everyone.

Review from Shokz
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