Hi JM23phx, Thank you for sharing your experience. If your TV powers on but you're not seeing a picture while using an external device (like a cable box, streaming device, or gaming console), here are a few things to try: 1. Check the HDMI cable and connection – Make sure the HDMI cable is securely connected to both the TV and the external device. Try unplugging and reconnecting the cable at both ends. 2. Switch HDMI ports or cables – Try using a different HDMI port on the TV or swapping out the HDMI cable to rule out a faulty connection. 3. Confirm the correct source – Press the Home or Source button on your remote and make sure the TV is set to the input that matches the port your device is connected to (e.g., HDMI 1, HDMI 2). 4. Restart your devices – Power off your external device, unplug it briefly, then plug it back in and power it on. Do the same for your TV if needed. 5. Update your TV’s software – If the screen stays on long enough, we recommend checking for a firmware update, which may help resolve the issue: Go to: Home > left directional key > Settings > Support > Software Update > Update Now If the issue persists after trying these steps, please give us a call at 1-800-SAMSUNG, 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website. ~ Samsung Advisor

Hi Bean13, Thank you for reaching out to us. Please ensure your TV is running the latest Firmware, version 1132.0. Go to Settings> Support> Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File. 2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files. 3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them. 4. Connect the USB drive containing the software upgrade into a USB port on your device. 5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted. Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically. If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website. ~Samsung Advisor

Hi Pegb, Thank you for your feedback. If your remote isn’t responding, here are a few quick steps to help determine if it’s working correctly: 1. Check the batteries: Remove the back cover of your remote and replace the batteries with a fresh set, ensuring they are inserted in the correct direction. 2. Test for infrared signal: Point the front of the remote at your smartphone camera. While holding down any button, you should see a flashing light through the camera screen. (For iPhone users, the front-facing camera works best.) If you see the light, your remote is working and may need to be re-paired with your TV. 3. Point the remote correctly: Try pointing the remote directly at the TV from about 5-6 feet away. This can help ensure a clearer signal between the remote and the TV. If you still need assistance, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit the ‘Support’ link on our website to start a LiveChat session. ~ Samsung Advisor