I bought this product less than 6 months ago. It recently stopped working. I followed all of the Curtis recommendations. It still does not work. After frustration set in, and the Curtis representatives hanging up on me several times, they told me that my name has been flagged in their system and they will no longer help me with my defective product. So now I have a $100 paper weight.

Worked perfectly the first week or so. Now it says Ice Full, even if there is nothing in there. Unplugging, restarting, everything we've tried, sometimes it will work for a little while, now i can't get the full ice light off at all. Of course we through the box and stuff away after it worked fine. Now I'm guessing I can't take it back. Less than 4 months I think?

I received it and it worked for two days and compressor blew up I contacted company and after sending a video and filling out a lot of paper work and 3 months later I received a refurbished one! This one had a small crack on lid and hard water resido on bottom it works great but leaks horrible on the bottom!! I wrote company again and was going to have to do same thing again video and wait 3 months so now I just have a tray underneath a hose going into the sink to prevent water going everywhere! !

We maintain a counter ice maker 24/7 due to passive ice maker in freezer. Usually every 2-3 years we need a new one. I had this delivered from Sam’s Club as we’re older & easier to manipulate. First one didn’t work at all. Physically brought it back to Sam’s to exchange. Bad de decision on my part. Less than 6 months later, stopped all together. Very disappointed

Ice machine was good in the beginning..but there's no good way to clean the ice tray. One side of the tray kept on turning BLACK. I cleaned this more often, but last night, I had to give up. There was a trail of black water leading to the water well.....and shocking black pieces of rubbish was in the water! Please don't buy this!

I have bought two in five months. The first one fail within two weeks of purchase, it would not stop making ice. The second one lasted four months and will not get cold to freeze the ice. Do not waste your money these are cheaply built and will not last.

I received this as a gift for Xmas 2021. The fan on the first unit began to fail after 5 months. The return process was so arduous I waited for it to completely fail which occurred at 11 months. I went thru the process which including paying $25 to ship it to Curtis. The unit they shipped back didn't work. They wouldn't respond to my emails so I fixed it myself (bent refrigerant line blocking pinching water tube). I finally got them to respond and asked if the warranty would be extended since I wasn't certain if I had hurt anything. Nope. Warranty already expired. Now a cheap plastic part on the shovel broke. These things are junk. Sam's Club should consider not selling them anymore.

I wish I knew how difficult this would be to clean. It’s recently started to grow mold. Instructions say to clean with vinegar.. that’s not going to kill the mold if I can’t take the cover off to clean the space where the ice forms. Don’t buy it’ll make you sick.

I rec’d this ice maker for Christmas and it broke in May and they want me to pay $63.00-$76.00 to mail it back to them!! Almost what it cost to buy. I will NEVER purchase anything from Frigidaire again. Customer Service is HORRIBLE and takes forever for them to respond. I will just take a loss on it and consider it a lesson learned to never buy Frigidaire again. If I could give this a 0 rating I definitely would!

First off, I haven’t had any of the problems a few others have reported. I was given this as a gift for Christmas. It’s now April. I'd never even considered getting one, but I love the ice this makes. I chose small bullets and they're the perfect size, plus slightly soft so I can chew them without tooth damage. There’s a larger setting, which takes a bit longer to make bigger ice. The machine works pretty quickly at the small setting and doesn't have to be attended every minute, so I can make ice while I'm doing other things around the house. I occasionally scoop out the ice and transfer it to a quart sized Ziploc, then lay it out flat in my freezer. This keeps the bullets separated. I like to do 3 bags and I can add to the bags in a rotation, so the cubes don’t all stick together. The ice maker is not as noisy as I expected either. When I've made a decent supply, I just wipe out the reservoir and put the maker away. (The top of mine looks a bit different from the picture.) This is sturdy and easy to keep clean. Now I'm spoiled, I'll have to buy another one when I wear this one out.