We always strive for our products to reach you in the best possible condition, so we're sorry that you're having this experience. It may be helpful to know that Febreze AIR is an aerosol which uses a nitrogen propellant to spray the product out of the can. If the can is tilted in an upward or downward position when spraying, or if it's shaken before use, excess nitrogen will be released. Once the nitrogen is gone, there'll be no way to dispense the remaining product. For best results, make sure to never shake the can and to always hold it upright while spraying. We'd be happy to look into this further for you. When you have a moment, please give us a call at (800) 308-3279.

While we're glad that you're enjoying the great freshness that our products provide, we're sorry that you've had this experience with residue. After spraying Febreze into the air, it’s possible that a small amount may land on surfaces. We can assure you that this product is water soluble and can be removed with water, or you're welcome to use a cleaner appropriate for the surface. We'd be happy to look into this further for you. When you have a moment, please give us a call at (800) 308-3279.