Hi Jmmartin, We appreciate your feedback regarding response time. For optimal performance, please ensure your xxx TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor

Hi Chasb3, Thank you for sharing your concerns. Please ensure your TV’s legs are installed correctly - “R” on the right, “L” on the left - with each leg slanting outward toward the edges of the TV. You should hear a “click” when they’re fully inserted into the correct slots. For step-by-step instructions, refer to the Installation Guide included in the box or download it at: https://www.samsung.com/us/support/downloads/ If you have any setup questions, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor