I put on 4 brand new tires. Upon leaving I asked if everything was correct, lug nuts tightened etc. because I was driving a few hours out of town on a mini vacation. answer was yes. I drove across town to meet friends for brunch, when I came out, I had a flat tire and one tire was losing air. Had to call for a flat bed which took me to another Sam's club way out of my way. To make a longer story short, turns out the rims were not properly sealed. I had tickets for a concert that night and got to it late, it was a few hours away. I was not happy. Couple days later (today) I look at my tires and it looks like another one is losing air.

Great service. They explained the problem they found when starting a rotation request and showed us why they would not do the rotation until one tire was replaced. They make it clear why that tire would not be safe much longer the way it had worn, and that it was not the kind of problem that could be fixed without replacement. No excuses, no pressure, just a clear, intelligent explanation of the situation and what they recommended. Also, the out of the country person who made the initial appointment was very courteous, very articulate, and easy to understand. And I appreciated that when I made the appointment to have the new tire installed (it had to be ordered and came in just a couple of days) I was able to speak to someone in the same shop that was going to do the work.

Great customer service from Guillermo. He was knowledgeable, honest, and took the time to explain everything clearly without making me feel pressured. He helped me choose the right tires and answered all my questions. The whole experience was smooth and professional, and I'm very happy with my new tires so far

I am disappointed with Sams Club with not be able to accommodate my request. I purchased a tire May 3. It is June 5 I wanted to buy 3 more so I wanted to take advantage of the buy 4 promotion by refunding the first tire and me rebuying 4 with the one already purchased included. Not unreasonable.

I had an excellent experience with Sam's Club Tire Center, and I felt it was worth sharing. From start to finish, the customer service I received was truly outstanding. I especially want to recognize the manager, Tara, whose professionalism and expertise made a huge difference. I came in feeling a bit stressed about needing a new tire, but Tara immediately put me at ease. She took the time to explain everything clearly, answered all of my questions, and made sure I felt confident about the process. What really stood out was how efficiently she handled everything. From helping me select the right tire to ensuring the installation was completed quickly and smoothly, Tara managed it all with impressive attention to detail and care. It's not often you come across such dedicated and customer-focused service. Tara and her team went above and beyond, and I truly appreciate the effort they put into making my experience such a positive one. Thank you, Tara and the entire Sam's Club team, for the amazing service!

Knowledgable and friendly sales clerk aided by equally knowledgable, friendly, and efficient shop employee. Installation completed promptly. Continue to choose Sam's for tires because of price, efficient installation and honoring of warranty on the few occasions when needed.

I managed to find a bolt to run over and it was on an unsafe place for repairs. I called Sams Tire Center. They squeezed me in to repair the tire. They said the tire couldnt safely be repaired, so they had 1 in stock and replaced it right away. They also put my spare back under my car, which I really appreciated. Im glad I bought my tires here.

Did not know the tire repair warranty had an expiration date. It appears your proof of purchase receipt of the tires disappears from your account after 4 years. Sam's Club Topeka Kansas had no proof of purchase on my account. Had a nail in the tire and Sam's Club Topeka would not repair tire. Had to buy a new tire

Bought the tires on my 29th schedule my installation for June 1st 9am and they called and canceled my appointment at 2:30am, scheduled for the very next day 4pm they took the car and told me to wait till they install the tire then they called me at 4:55pm literally one hour later saying they don't have all four tires in stock even though they took the money knowing they don't have the tires! After that they send me home told me to wait until they call me once they have it in stock but never did. So I have to cancel the order! So unprofessional

I came in to check a tire that had been repaired about six months before and was losing error. I was told that the tire could not be repaired but needed to be replaced. They couldn't do it that day because the. wheel lock key was missing. Not knowing what that was exactly. I then went to the dealer and their service department was closed for the day but a nice sales person searched my car to try to find what was missing. He advised me to come back on Monday when the service department was there. On Sunday I took my trunk apart and of course I found what I was looking for. I took it in to the Sam's on Monday. They were able to fit me in and I now have two new tires.