Hi Gardenlily, Thank you for your feedback. If your remote isn’t responding, here are a few quick steps to help determine if it’s working correctly: 1. Check the batteries: Remove the back cover of your remote and replace the batteries with a fresh set, ensuring they are inserted in the correct direction. 2. Test for infrared signal: Point the front of the remote at your smartphone camera. While holding down any button, you should see a flashing light through the camera screen. (For iPhone users, the front-facing camera works best.) If you see the light, your remote is working and may need to be re-paired with your TV. 3. Point the remote correctly: Try pointing the remote directly at the TV from about 5-6 feet away. This can help ensure a clearer signal between the remote and the TV. 4. Clean the remote: Gently wipe the top edge of the remote (where the infrared sensor is located) with a soft, dry cloth to remove any dust or debris that could interfere with functionality. If you still need assistance, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit the ‘Support’ link on our website to start a LiveChat session. ~ Samsung Advisor

Hi Deanwtenn, Thank you for your feedback. If your remote isn’t responding, here are a few quick steps to help determine if it’s working correctly: 1. Check the batteries: Remove the back cover of your remote and replace the batteries with a fresh set, ensuring they are inserted in the correct direction. 2. Test for infrared signal: Point the front of the remote at your smartphone camera. While holding down any button, you should see a flashing light through the camera screen. (For iPhone users, the front-facing camera works best.) If you see the light, your remote is working and may need to be re-paired with your TV. 3. Point the remote correctly: Try pointing the remote directly at the TV from about 5-6 feet away. This can help ensure a clearer signal between the remote and the TV. 4. Clean the remote: Gently wipe the top edge of the remote (where the infrared sensor is located) with a soft, dry cloth to remove any dust or debris that could interfere with functionality. If you still need assistance, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit the ‘Support’ link on our website to start a LiveChat session. ~ Samsung Advisor

We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides. The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides If you need additional help, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist