I was not happy with product they gave me. I was given a different products. The products and prices we agreed on was not honored. I made the payment upfront and it was a special ordered and yet It was the wrong one. Can u reimburse me the extra money that I paid.

I came in to get a mug put in my tire. There was a nail in the flat portion of the tread. They informed me that side wall was worn and thought that I should have seen that. They refused to repair the nail and I had to purchase a new tire……I felt like they took advantage of me! I could have gone to Tire Kingdom and they would have put a plug in. The side wall issue had no bearing on the tire……

The people working in the tire department are pleasant to work with, I was in and out in less than an hour. Their priceing includes putting them on the rim, balancing and disposing the worn tires And they come with an 85 thousand mile guarantee!

We had to purchase this replacement passenger side tire for an unanticipated damage situation, as described below, but along with that replacement, Mr. Matthew, the Sam's Club technician recommended we also include a TPMS Kit small purchase price to assure proper functionality of the tire wheel air valve stem. Tire Damage Situation: While driving about 1.5 miles at night from our house in our vehicle, we heard very significant vehicle vibrations from the passenger side. So, we then stopped and noticed the rear-passenger side tire was flat. Thankfully, we were able to re-inflate it with a special tool stored in the vehicle, and we were able to drive back to the house, but at that time we did not know why the tire became flat. The next day we realized the tire had been flattened by a large nail into the tread surface and the tire wall surfaces were subsequently and permanently damaged due to its flat rolling condition. After all work service completion by Mr. Matthew, while driving we also noticed the vehicle's “excessive low tire-pressure” dash-board indicator light was now shut-off. This indicator light had been staying on for the past two years, and our regular auto repair technician had previously suggested we frequently check tire pressures or pay a very large price estimate to figure out and fix which of our 4-vehicle tire valve stems was the cause for it to have remained on so long.

I had an excellent experience with Sam's Club Tire Center, and I felt it was worth sharing. From start to finish, the customer service I received was truly outstanding. I especially want to recognize the manager, Tara, whose professionalism and expertise made a huge difference. I came in feeling a bit stressed about needing a new tire, but Tara immediately put me at ease. She took the time to explain everything clearly, answered all of my questions, and made sure I felt confident about the process. What really stood out was how efficiently she handled everything. From helping me select the right tire to ensuring the installation was completed quickly and smoothly, Tara managed it all with impressive attention to detail and care. It's not often you come across such dedicated and customer-focused service. Tara and her team went above and beyond, and I truly appreciate the effort they put into making my experience such a positive one. Thank you, Tara and the entire Sam's Club team, for the amazing service!

The exact tire we ordered online was late getting to the club for installation. Thankfully Austin kept us updated and offered an in-stock tire, with a higher mileage rating, for less $$ and free installation. Austin saved our weekend plans.

I went to Sam's Club to get tires. I wasn't sure if I needed 2 or 4. I had no idea what size tires I needed. The guy at the service dept was wonderful. He told me that they would get the car from where I parked it and check them out and let me know. I didn't have an appointment. Within 2 hours, I had new tires put on. They kept my old tires at no additional cost. I was very pleased with my experience.

I purchased the tires the week before and made the installation appointment at 8 AM for the next week. When I arrived for installation they told me I didn't have an appointment. When the lead (salesman) arrived he tried to tell me my appointment was the day before. I knew that I did not make it for that day because It had a prior commitment for that day. Two and a half hours later I had my tires. There is no waiting room. No where on my receipt did it have my appointment. I did not receive any text or email reminding me of my appointment.

This is the second tire I purchased (this year) from Sam's. After having this tire installed, the front end of my car developed a vibration. I assumed it was the front end needing an alignment, so I took it to the Ford dealership. When they checked the car out they found neither of the tires installed by Sam's was properly balanced. The newest tire had 5 ounces of weights on it and it only needed 2.25 ounces. This cost me $145.00 to have the tires properly balanced. Not sure if it was the attendant or their machine needs recalibrating. I still like shopping at Sam's and love the ScanNGo feature.

After pricing out in the area, Sam's had the best price for the value. I ordered them Sunday and got the call Monday they had arrived. The whole process was smooth and with the sale and membership plus discount I was under my expected cost. Everyone was friendly and professional. These tires have a long mileage warranty and I am very happy with the tires and the experience.