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Member's Mark 4 Shelf Industrial Storage Rack, 77" W x 24" D x 72"

This is by far the worst experience I’ve ever had with Sam’s club. Beside the items being received late, it had bends and scratches. It took some fabrication to get some of the pieces together to have them all aligned in order to keep it level at some angles. Reached out to customer service and I wish I didn’t. I wasted 30 min of my time speaking with a non experienced foreign worker that had trouble speaking in English and granting a solution to the situation not even offering a refund or a replacement????. Sam’s club, we are very disappointed for quality and service!!????!!!!

Items received late and have bent parts!!!!!

I like the shelf, which I just put together today, but one of the cross bars and one of the grid sleeves was bent when we opened the box, and cannot be straightened. I will have to call Sam's tomorrow and see if they will get me replacement parts. Until then I'm missing one of the shelves.

2 parts were bent

Customer reviews for Member's Mark 4 Shelf Industrial Storage Rack, 77" W x 24" D x 72" H  

Member photos