Thank you for sharing your experience with us Diane! We can understand how important it is for your stove to work smoothly, and we're here to help. Please reach out to our support team so we can get this resolved for you as quickly as possible on social media through a private message @LGUSSupport with your contact details. We're committed to making sure your appliance is performing at its best, and we appreciate your patience as we work to assist you. 😊 ^Anthony