Oh no! I'm so sorry to hear this! We always want to ensure our items are packaged responsibility and I'm so sorry to hear that we've missed the mark this time. We’d love to understand more about what happened and how we can make things right. Please feel free to reach out to us at support@elloproducts.com, and we’ll do everything we can to help.

Hi Cow Lord! Thank you so much for your feedback! We’re sorry to hear that your lid broke so quickly and we truly appreciate you sharing this with us. As a company, we're committed to improving and would love to help make this right. When you're able can you please reach out to us directly at support@elloproducts.com so that we're able to assist you further?

Thank you for taking the time to share this with us. We're so sorry to hear that your Port is not keeping cold! We would love to learn more information about your experience using your Ello product so when you're able please reach out to us at support@elloproducts.com and we'll do everything we can to make it right for you.

Hello from Ello! Thanks for being a valued customer of our brand and for your positive feedback. If you have any further questions please email us at support@elloproducts.com.