Hi Nisey, We appreciate you sharing the issues you’re experiencing when connecting your U8000FD TV to your cable box. To ensure everything is set up correctly, we recommend using the Connection Guide, which provides step-by-step instructions for connecting external devices. Navigate to: Home > left directional key > Connected Devices > Connection Guide Also, please double-check that your cable box is powered on and that the HDMI cable is securely connected. To change input sources, go to: Connected Devices > Sources You can also run HDMI Troubleshooting, which checks the connection between your TV, HDMI cable, and external device. This takes approximately 2 minutes and can be found under: Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting Finally, please ensure that the broadcast signal or network your cable box is connected to is functioning properly. If you continue to experience issues, don’t hesitate to reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text 24/7. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi MJMC, Thank you for your review. While your U8000F TV may currently default to Samsung TV Plus when powered on, you can customize what your TV does at startup by adjusting the Start Screen Options. To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following: 1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference. 2. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View. 3. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen. If you need help adjusting these settings or have any other questions, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Shaner, Thank you for your feedback on the Samsung U8000F TV. If the picture appears unclear, dull, or lacks definition, there are several settings you can adjust to improve clarity and overall image quality. Go to: Settings > All Settings > Picture > Expert Settings, and review these key settings: Picture Clarity Settings: While originally intended for motion handling, these can also impact overall clarity • Off: Disables motion enhancements • Auto: Automatically adjusts based on content • Custom: Lets you fine-tune: o Judder Reduction – Helps smooth out uneven motion o LED Clear Motion – Boosts sharpness in fast-moving content o Noise Reduction – Reduces distortion and enhances detail in lower-resolution sources Core Picture Settings • Brightness – Controls overall screen brightness • Contrast – Enhances the difference between bright and dark areas • Sharpness – Adjusts edge definition; closer to 20 increases detail • Color – Enhances depth and intensity of colors And don’t forget to check for the latest firmware, which may improve performance: Settings > Support > Software Update > Update Now These adjustments can make a noticeable difference in overall clarity. If you need further help tailoring the settings to your preferences or environment, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor