Hello, Cynthie. Thank you for sharing your experience with your LG Range. Your feedback about the front burner and the additional element issue on the second unit gives a clear picture of what you encountered, and it’s helpful to understand how these repeated component failures influenced your decision to move to another brand. To allow us to properly investigate the details of your specific product model and to see how we can assist with your burner and element‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-gas-and-electric-ranges-cook-top-burners-or-eyes-not-working--20152322770076 ^James

Hi, Sankur. Thank you for sharing what happened with your LG Oven. We appreciate the clear detail about the inside glass shattering during preheat, and we understand how unexpected that experience must have been. Feedback like yours helps us look closely at situations where performance changes suddenly. To allow us to properly investigate the details of your specific product model and to see how we can assist with the glass‑door issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James