Hi, Leanne. Thanks for sharing your experience with your LG Oven. We appreciate the details about the heating element issue and how unexpected that was with a unit only 10 months old. We want to help look into what may be affecting the performance of your LG product. To allow us to properly investigate the details of your specific product model and to see how we can assist with your heating‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific heating issue you're encountering: https://www.lg.com/us/support/help-library/lg-range-cooktop-troubleshooting-heating-issues--20150482919447ELR ^James

Hi, Imjo. Thank you for sharing your experience with your LG Oven. The way you described the stove and oven running hotter than expected and the difficulty adjusting the heat gives a clear picture of what you’re encountering while cooking. Your feedback about temperature control and overall usability is helpful for us to review so we can better understand how the unit is performing in your kitchen. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this temperature‑control issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG range and oven operation: https://www.lg.com/us/support/help-library/lg-range-cooktop-troubleshooting-heating-issues--20150482919447 ^James

Hello, Melisa. Thank you for reaching out about your LG electric cooktop. We understand how important it is to clearly read the control markings, and we appreciate you letting us know that the numbers have worn off. We’d like to take a closer look at your specific model so we can guide you on the best next steps. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cooktop control marking issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James