Hi Calfur67, Thank you for sharing your experience with Samsung’s U8000F. If your TV is displaying lines on the screen, we recommend the following steps to help isolate the issue: 1. Check all input cable connections for any external devices (e.g., HDMI, streaming boxes, Blu-ray players) 2. Switch channels or inputs to see if the issue appears across all sources 3. Run a Picture Test to check for panel-related issues: Settings > Support > Device Care > Self Diagnosis > Picture Test 4. Perform a cold boot by holding the power button on your remote for about 10 seconds 5. Ensure your TV has the latest software installed: Settings > Support > Software Update If the issue continues after these steps, the TV may require service. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website. ~ Samsung Advisor

Hi Cindy, Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model. To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat agents are also available at the ‘Support’ link on our website. ~ Samsung Advisor

Hi Dghorm, We appreciate your thoughts on the U8000F TV’s remote. While it may appear minimal at first glance, many of the buttons are designed with dual or long-press functions to help reduce clutter without sacrificing functionality. For example: • Volume rocker: Push UP/DOWN to adjust volume; press and release quickly to MUTE. • Long-press Volume button: Hold for more than 1 second to access Accessibility Shortcuts. • RETURN button: Press to go back to the previous screen or menu; when watching TV, it takes you back to the previous channel. These combined functions help create a cleaner design while keeping everything you need just a button away. If you ever need help with your remote or want to learn more shortcuts, we’re here to assist. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~Samsung Advisor