We’re very sorry to hear about your experience with your LG LSEL6335XE. We understand how frustrating it must be to notice scratches and slower cooking times right after installation—this is definitely not the experience we want for our customers. If you’d like assistance or to discuss your options further, please reach out to our LG CareQ Team with your model, serial number, and bill of sale: 1-888-542-2623 | https://www.lg.com/ca_en/support/contact-us/ Thank you for bringing this to our attention.

Wow — thank you so much for the fantastic feedback on your LSEL6335XE! We’re absolutely thrilled to hear how much you’re loving both the stunning design and the powerful cooking performance of your new range. It’s great to know the installation process was smooth and that the accurate temperature control is helping make cooking feel easier, more reliable, and even more enjoyable. There’s nothing better than having an appliance that not only looks beautiful in the kitchen but also performs exactly the way you hoped it would! We especially appreciate your recommendation and your excitement about the product. Feedback like yours truly energizes our team and inspires us to keep delivering stylish, innovative appliances built for everyday life. If you ever need assistance or tips to get even more out of your range, our LG CareQ team is available at 1-888-542-2623 or via live chat or email at https://www.lg.com/ca_en/support/contact-us/ We’re delighted to have you as part of the LG family.

Hi LisaM, thank you for taking the time to share your feedback, and we are deeply sorry to hear that you have been so unhappy with your LG LSEL6335XE smart electric range since moving into your new home. Moving is already a major milestone, and we completely understand how disappointing it is when a primary kitchen appliance does not live up to your expectations or bring you joy when cooking. We genuinely want to listen and learn more about your experience so we can better understand your concerns and help turn this experience around for you. We want you to feel confident and happy preparing meals in your new kitchen. Please reach out to our LG CareQ Team through https://www.lg.com/ca_en/support/contact-us/ with a brief description of the concerns you are experiencing and reference no. CNN260917617317, so we can look into this further and assist you.

Hello, Glenn. Thank you for sharing what’s happening with your LG Range. We appreciate the details about the underside of the glass cooktop and your experience with the warranty submission process. We’d like to take a closer look at your specific model so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG range cooktop issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello. We appreciate you sharing your experience with your LG LSEL6335ZE Range, and we hear you on how the cooktop cleaning and the visibility of the front controls have been affecting your day‑to‑day use. We want you to feel confident and comfortable using every part of your range. For the cooktop, using the right cleaning approach can make upkeep much easier. Allowing the surface to cool fully, applying a ceramic cooktop cleaner, and using a non‑abrasive pad can help remove residue without leaving streaks. You can review more cleaning tips here: https://www.lg.com/us/support/help-library/cooktop-cleaning-tips-electric-ranges--20150615815711 For the control markings, ensuring the kitchen lighting is directed toward the panel and keeping the surface free of smudges can help improve readability. Preheat times can vary based on cookware and mode, so using the Rapid Preheat option when available may help speed things up. If you’d like us to take a closer look at your unit or walk through additional steps together, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James

Hi, Renata! We appreciate you sharing such a warm review of your LG Range. It’s great to hear how nicely it fits into your kitchen and how much you’re enjoying the elegant design, low maintenance, and energy‑friendly performance. Feedback like this truly brightens our day. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, Frank. Thanks for sharing your thoughts about your LG range knobs. The way you described how difficult they are to see, even with lighting, really helps highlight what you’re experiencing during everyday use. Your question about whether silver replacement knobs are available is definitely something we want to look into more closely for your specific model. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG range knob visibility issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello, Sara. We appreciate you sharing your experience with your LG stove, and it’s great to hear that the design, color, and easy assembly of the LG unit made a strong first impression. Starting your LG cooking journey with a setup that feels lighter and simpler than expected is always a nice bonus, and it’s exciting to hear you’re gearing up to use it for the first time. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Thank you so much for taking the time to share your experience with your LSEL6335XE! We’re delighted to hear that you’re enjoying both the performance and overall value of your range. It’s especially great to know that the easy maintenance, simple controls, and hassle-free cleaning are making everyday use more convenient and enjoyable for you. Reliable daily performance is exactly what we strive for, so your feedback truly means a lot to us. Thank you again for choosing LG and for sharing your thoughtful feedback with us. Our LG CareQ Team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Hello. Thanks for sharing your thoughts about your LG Range! Sounds like you scored the perfect stove for your sister — just the right size, easy‑to‑use controls, and strong performance right out of the gate. Love hearing that it handled Christmas dinner like a champ. That’s the kind of holiday win we love to see. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James