Hi there, we know having a continuous issue with the control panel is obviously not the way for the cook to get a kiss for all the deliciousness coming out of the stove, especially if you can't see. Well, we'd like to make things clearer with a working control panel. Let's get you pointed in the right direction now that this has been brought to our attention. Contact us on social media with the following: serial, model and phone number. We'll be waiting to put the control back into your hands.~Tanisha

Hi there. Thank you for taking the time to leave us a review on your gas range. The cosmetics of this unit play a big important role in maintaining good quality and, especially, a good-looking appliance at your side at all times, and we'd like to ensure that your questions or concerns get answered by us! We recommend that you look at the owner's manual on page 55 for more information on how to properly maintain the cleaning of the grates and burners on this unit... ^Anthony

We hate to hear this and thank you for providing your feedback.^Sandy

Hi, Cindy. Thank you for sharing your experience with your LG Stove. We appreciate you pointing out the difficulty in seeing the controls when the unit isn’t powered during display, and how that affected your ability to choose the model that best fit your needs. Details like this help highlight features that can be easy to miss during in‑store selection. To allow us to properly investigate the details of your specific product model and to see how we can assist with the control‑visibility issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

We're sorry to hear about the rust issues you've experienced since day one and the damage to your oven's interior. We want to help you resolve this as quickly as possible. While standard Easy-Off can damage the EasyClean® or self-clean coatings, we would like to review your case to see how we can assist. You can reach our support team directly at 1-888-542-2623 (Mon–Sun, 8 a.m. to 9 p.m. ET) for further assistance.

Hey there. Thank you for sharing your experience with us. We're very concerned to hear about the issues you're having with your new range, especially as a long-time LG customer. The situation you've described—a new appliance top that is difficult to clean and is showing signs of rust after only four months—is something we'd love to try and help with. Here's some information from our LG help library that may be able to assist you: https://shorturl.at/p44GS. To give your case the specific attention it needs, please send us an email with your range's model and serial number, and any photos you may have of the rust. We'll personally look into this for you and work towards a resolution. We are committed to making this right. ^ Diego

We loving the contrast in color scheme between your stainless steel LG appliances and your backsplash! Thanks for taking the time to post your review! Your posts are invaluable to us as they let potential customers know of the quality and exceptional performance and features available in LG ranges. Should you need support, we're available on social media. Feel free to contact us on Facebook or Twitter at the handle @LGUSSupport. ^Chris