Hi. Thank you for sharing what’s happening with your LG TV. We understand how important consistent audio and a secure optical connection are, and we appreciate you pointing out the issue with the optical port door and the sound breaks you’re hearing during music and videos. We want to help you get the best performance from your unit. To allow us to properly investigate the details of your specific product model and to see how we can assist with your audio and optical input issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on optical audio troubleshooting: https://www.lg.com/us/support/help-library/lg-tv-audio-problems--1388777718317OLT ^James

Hi, Pankaj. Thank you for sharing your thoughts about your LG TV. We’re thrilled to hear how much you’re enjoying the upgrade to the 83-inch display, with faster processing compared to your previous CX and B5 series, and that you were able to take advantage of an exceptional Black Friday deal. It’s wonderful to know the resolution and overall performance have impressed you. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, Yonairi! We’re thrilled to hear how much you’re enjoying your LG TV. It’s wonderful knowing the HD picture, beautiful design, and cinema‑like experience are all hitting the mark for you. Your recommendation means a lot, and it’s great hearing the brand continues to impress you! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com Thanks for choosing LG! #LifesGood ^James.

Hi there, thank you for sharing your feedback on the LG OLED77C5PUA. ❤️ We’re glad to hear the amazing picture quality has impressed you and made movie nights and gaming even more enjoyable. It’s wonderful knowing the C5 has elevated your entertainment experience. #LifesGood For any further assistance, feel free to DM us at @LGUSSupport. LG Digital Care Team ^Rich

Hi there, thank you for sharing your feedback on the LG OLED77C5PUA. ❤️ It’s wonderful to hear how much you’ve enjoyed your LG OLED B8 over the years, and we’re excited that you’re looking forward to the upgrade to the 77‑inch C5. We’re confident the enhanced brightness, color, and performance will elevate your viewing experience even further. #LifesGood For any further assistance, feel free to DM us at @LGUSSupport. LG Digital Care Team ^Rich