Hi, there. Thank you for letting us know what happened with your LG TV (75UA7700PUA) model. We understand the importance of receiving a TV in perfect condition. <br /><br />For situations where physical damage is discovered right out of the box, one helpful step is to inspect the packaging and accessories to ensure everything was removed properly and that no internal protective materials remained in place, as these can sometimes affect how the panel sits during setup. Since the unit was already returned, we’d still like to review the details with you and document what occurred. You can also explore information about your model here:<br />https://www.lg.com/us/support/product/lg-75UA7700PUA. We’d be glad to assist further. Please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can take a closer look and help with next steps. ^Juvy

Hi, Curtis. Thank you for reaching out and sharing what happened. We understand the importance of receiving a replacement LG TV (75UA7700PUA) model in proper condition, especially when it’s part of a warranty process you trusted to be smooth and straightforward.<br />To help prevent similar issues with any future setup, one helpful step for this model is to run a Screen Self‑Diagnosis once the TV is powered on. This can be accessed by going to:<br />Settings → Support → Device Care → Self Diagnosis → Picture Test.<br />This feature helps verify the panel and internal display functions right away. For more guidance, visit https://www.lg.com/us/support/product/lg-75UA7700PUA.AUSQ. <br /><br />If you’re open to it, our team would like to review the details of your case more closely. You may send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can assist you directly. ^Juvy

Hello, Kathy. We appreciate you sharing your experience with your LG 50UA7700AUA, and we always want setup to feel smooth and straightforward from the moment you unbox the TV. Our TVs include an on‑screen guided setup, and many customers find that walking through the steps in our Getting Started guide makes the process much clearer. You can review it here: https://www.lg.com/us/support/tvs/getting-started If you’d like us to walk through the setup process with you or review anything further for future reference, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James

Hello. Thanks for sharing what’s been going on with your LG 75UA7700AUA TV. We appreciate you walking us through the random powering‑on, unexpected audio, and the channel behavior you’ve been seeing — we want your TV to feel reliable every time you use it. When a TV turns on by itself or switches to channels unexpectedly, it can sometimes be tied to features like Quick Start+, timers, or external devices sending signals through HDMI‑CEC. Turning off Quick Start+, checking that no timers are enabled, and disconnecting external devices one at a time can help narrow down the source. Power‑cycling the TV by unplugging it for a full minute can also help reset the internal board after a repair. You can refer to this helpful link for guidance on the intermittent power issues you're encountering with your LG TV: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479 If you’d like us to take a closer look at your case or continue troubleshooting with you, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James

Hi, Benjawan. Thank you for reaching out, and we understand the importance of having your LG TV (75UA7700PUA) model arrive in perfect condition. One helpful step is to check whether the delivery team documented the condition of the TV at the time of installation, as this can speed up the replacement or pickup process. If you haven&#39;t done so yet, we recommend contacting Sam&#39;s Club customer service at 888-746-7726. And if the TV is still mounted or placed in your restaurant, keeping it powered off and in the same condition helps ensure the pickup and replacement process goes as quickly as possible. For more guidance, visit https://www.lg.com/us/support/product/lg-75UA7700PUA.AUSQ. If you need further assistance, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com. We&#39;re here for you! ^Juvy