Customer reviews for LG 48" Class C5 Series OLED evo AI Smart TV forGood picture - bad experience
[This review was collected as part of a promotion.] TV came and looked great, good picture quality. TV died within 24 hours of being hung on the wall. I noticed a small crack on the top left hand side of the screen and called to ask about it. The whole process to get it swapped out has been cumbersome and agitating. We're going over a month since my initial order and I just got an E-mail saying it'll be another 3-4 weeks.
Hello, Matthew. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the initial picture quality of your TV, the issue with the screen crack and failure within 24 hours, and the extended timeline you’ve encountered in the replacement process. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this TV replacement and service delay issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV support and service options: https://www.lg.com/us/support/help-library/lg-tv-cracked-or-damaged-screen-warranty--1389213656758. ^James
TV Oled77 inch 5C
[This review was collected as part of a promotion.] We got our TV today and we are so excited to see how real pictures are ! It’s crispy clear like we never seen it before! The sound is amazing with sound bar ! The experience it’s so different than before ! We are really enjoying watching movies now !
Hello, Stanimirka. Thank you for sharing your excitement with us! We’re thrilled to hear that the crispy clear picture quality and amazing sound with the sound bar have transformed your movie-watching experience. It’s wonderful to know your new TV has brought such joy and feels so different compared to before. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Why did i wait this long!?!
[This review was collected as part of a promotion.] By far the best Tv ive ever owned, Its easy to get lost in the picture! I also love being able to connect my earbuds and it also has a feature where i can connect my xbox control and play some of my steam games! A very welcomed surprise!
Hi there, thank you for sharing your review of the LG OLED77C5PUA. We’re thrilled to hear it’s the best TV you’ve ever owned and that the stunning picture makes it easy to get lost in the experience. It’s great knowing the added features like connecting earbuds and using your Xbox controller for Steam games have been such a welcomed surprise. #LifesGood ❤️ For any further assistance, feel free to DM us at @LGUSSupport. LG Digital Care Team ^Rich
Amazing clarity even in bright rooms
[This review was collected as part of a promotion.] I purchased the 77 inch OLED C5 Evo AI and am very happy so far . I have living room where it's bright but the display is next level when I compare it to my older OLED TV. I can still watch with blinds open Out of box experience was very easy and my setup was up and running in 5 mins . Audio quality is also very good and mounting on wall was super easy with special free mounting provided by LG was icing on cake
Hi. Thank you for sharing your wonderful review of the LG 77" OLED C5 Evo AI. We’re thrilled to hear that the next-level display performance in a bright living room, easy out-of-box setup, and impressive audio quality have made such a positive impact. It’s great to know that wall mounting was simple and the special free mounting added to your satisfaction. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Outstanding picture, almost better than real life.
[This review was collected as part of a promotion.] This television is incredible! My wife was a little apprehensive about spending money on a new TV since ours was working fine. Now that she sees the difference she wants to go out and buy one for the bedroom and a new TV for our finished basement. The 300+ channels are all we need, and the remote control is easy to use.
Hi. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that the incredible performance and ease of use have impressed both you and your wife, turning initial hesitation into excitement for adding more LG TVs to your home. It’s wonderful that the 300+ channels and intuitive remote control have made the experience even more enjoyable. Your feedback and recommendation mean a lot to us! ^James
The Best TV I've Ever Seen!
[This review was collected as part of a promotion.] This TV is the best I've seen by far. The blacks are true black, the colors are vivid, and it is very bright. I have mine in a large bright room and it is true that it is bright room ready. I enjoy the new magic remote with the new AI assistant! If you are thinking about getting this vs a QLED tv, it is worth the money!
Hi Jd, thank you for sharing your review of the LG OLED77C5PUA. We’re thrilled to hear the vivid colors, true blacks, and bright‑room performance have made such a strong impression, and that the new Magic Remote with AI assistant has enhanced your experience. It’s wonderful knowing the TV has exceeded your expectations and feels worth the investment. #LifesGood ❤️ For any further assistance, feel free to DM us at @LGUSSupport. LG Digital Care Team ^Rich
Incredible quality
[This review was collected as part of a promotion.] We upgraded our living room TV to this unit from an older 55” OLED from another manufacturer. Even though I was already used to OLED displays, this TV blew me away. The contrast, colors, and motion handling are all phenomenal. I appreciate the on board OS allows you to limit advertisements almost completely. The only drawback is the internal speaker quality is not the greatest. However, that is usually never the case for any TV in my experience. We use a soundbar and have no issues at all.
Hi Jordan, thanks for your review of the LG OLED77C5PUA. We’re glad the contrast, colors, and motion handling blew you away, and that the OS features and your soundbar setup make it a perfect fit. Enjoy your upgrade! #LifesGood ❤️ LG Digital Care Team ^Rich
From 1080P 55 to 4K C5 77
[This review was collected as part of a promotion.] I decided to upgrade my 10-year-old TV setup to catch up on 4K and get more size. My room dimensions are 14x22ft and we sit about 10 feet from the TV. The 77-inch size is perfect for that configuration. Setup was easy. The Ethernet port was nice for hooking the TV directly into the network, although wifi would have also been fine. The smart apps and home setup work well and the processor seems sufficiently quick that app launches and updates are smooth and don't feel underpowered in any way. Depending on your firewall you may need to allow access to some sites to get app and firmware updates to work, otherwise you will run into -102 (connectivity) and -202 (certificate) errors. The default settings had the classic soap opera effect which I was quick to update. Once that was resolved the TV was exceptional. We don't deal with a lot of glare in our room setup so I can't comment on that, but the picture was fantastic for our purposes. ARC setup worked well to drive audio back into our receiver. TV sound quality seemed fine, although I think for a TV like this you will get the most out of it with a receiver+speaker setup. I saw some concerns about the remote but honestly it worked very well for us. I will be ditching our universal remote and Roku as the TV covers both well. I do wish the buttons were backlit. That feels like a miss for a TV at this price point. All in all I was very happy with the TV. Unboxing through setup were smooth and movies shine on this display. Highly Recommended.
Hi there, thank you for sharing your detailed experience with the LG OLED77C5PUA. It’s great to hear the 77‑inch size fits your room perfectly and that setup was smooth. If you encounter connectivity errors like -102 or -202, try these steps first: • Ensure the TV is connected directly to your router via Ethernet or a strong Wi‑Fi signal. • Restart both your TV and router to refresh the connection. • Check that your firewall allows access for LG apps and firmware updates. For more guidance, visit our LG USA Internet Connection Troubleshooting page here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If the issue remains unresolved, please email us at lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich
LG OLED TVs are the best!
[This review was collected as part of a promotion.] We absolutely love LG TVs, and the new C5 continues that tradition of excellence. Having owned the C2, C3, and even the B5, we’ve consistently been impressed with LG’s OLED picture quality, color accuracy, and overall reliability. The C5 takes everything we already loved and makes it even better with richer contrast, smoother motion, and a noticeably brighter, more vibrant panel. LG’s user interface is fast and intuitive, and the build quality feels premium as always. After years of sticking with LG, we can confidently say their OLED lineup just keeps getting better, and the C5 is our favorite yet.
Hi Sean, thank you for sharing your experience with the LG OLED77C5PUA. It’s wonderful to hear how the C5 has built on everything you’ve loved from past LG OLEDs, delivering richer contrast, smoother motion, and a brighter, more vibrant panel. We’re glad the fast interface and premium build quality continue to impress, making this your favorite yet. For any further assistance, feel free to DM us at @LGUSSupport. #LifesGood ❤️ LG Digital Care Team ^Rich
AMAZING OLED, great sound, great tech
[This review was collected as part of a promotion.] Received the tv and I was blown away right away. The 77 in is great for large rooms and it has no issues in naturally lit rooms. The sound is not bad either major improvement over regular tvs. And the inky blacks really make the oled great.vivid colors.
Hello, Luis. Thank you for sharing your wonderful review. We’re thrilled to hear that the 77” LG OLED has impressed you with its vivid colors, deep inky blacks, and outstanding performance in naturally lit rooms. It’s great to know the sound quality is a major improvement over regular TVs and that the size makes it perfect for large spaces. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James