We are so sorry to hear your cooler did not retain ice as expected. For optimal ice retention, we recommend pre-chilling your cooler and its contents, as well as using large blocks of ice or frozen water bottles! Check out more tips on our FAQ page: https://www.igloocoolers.com/pages/faq If you continue to have issues with your cooler keeping ice don’t hesitate to reach out. We’d be happy to see what we can do to help and make sure you’re satisfied with your purchase.

We're so sorry to hear your cooler arrived in less than perfect condition and we'd love the chance to make it right! Please feel free to reachout to our customer service team for further assistance: https://www.igloocoolers.com/pages/contact-us

We're so sorry to hear you're unhappy with your purchase and having an issue with your lid. Please feel free to reach out to our customer service team at the link below. They would be happy to help find a solution for you https://www.igloocoolers.com/pages/contact-us