Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. It will be helpful to know that you may want to lower the setting on the device so less of the fragrance is released. We also invite you to try a different scent available, such as Fresh Linen. This fragrance will give a familiar smell of fresh clean laundry, sunshine and pure white flowers blend together. We always strive to better ourselves and will pass your feedback onto our innovation team. We'd also love to hear more about your experience. You can reach us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) using case number RB0000602693. We look forward to hearing from you! Sincerely, Your Air Wick Team

Updated response 08/20/22 -Hi, we're just checking in again to see how you are doing. As the manufacturer of Air Wick, we would like to learn more about your experience and assist you further. Please call 800-228-4722 between 9:00-5:00 EST (Monday - Friday) or send an email to us at consumercare_usa@rb.com, including the following case number RB0001188224, and we would be more than happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team

Hi, we’re sorry to learn that you did not enjoy your experience using our Air Wick Scented Oil Lavender and Chamomile refill. This scent consists of a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We invite you to try our other scents, such as Apple Cinnamon Medley. This gentle fragrance is a combination of fresh juicy red apples, freshly ground warm cinnamon, and spicy nutmeg with sweet vanilla and warm woody notes. As the manufacturer, we'd love to speak with you and learn more about your experience. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website with reference RB0000611359, and we’d be more than happy to help! Sincerely, Your Air Wick Team!

Hi, thank you for your honest feedback on our Air Wick Scented Oil - Lavender & Chamomile - Kit. Although you were not a fan of this fragrance, we hope you take the time to explore some of our other aromas. We invite you to try a different scent like Air Wick Scented Oil in Vanilla and Pink Papaya Scent. It has a Pink Papaya, and juicy, exotic red fruits add a modern twist to this vanilla fragrance for a harmonious fusion. We hope this is a better match for you. Sincerely, Your Air Wick Team. https://www.airwick.us/products/Plug-in-Scented-Oil/Air-Wick-Plug-in-Scented-Oils-Vanilla-and-Pink-Papaya