Thank you for your feedback regarding our Air Wick product. We'd love to learn more about your experience. When you have a chance, please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) and mention the following reference number RB0004263261, and we would be happy to assist you further.

Thank you for your feedback on our Air Wick Scented Oil Lavender and Chamomile refill. Since this scent was not a match, we invite you to try Vanilla and Pink Papaya. It offers a soft, delicious scent of vanilla and the sweet unspoiled notes of exotic pink papaya. We hope this scent is a better match for you! Sincerely, Your Air Wick Team https://www.airwick.us/products/Plug-in-Scented-Oil/Air-Wick-Plug-in-Scented-Oils-Vanilla-and-Pink-Papaya

Hello, Acer. We appreciate you for giving our Air Wick Scented Oil Refills Lavender and Chamomile a try! Each refill lasts about to 60 days, when used on the lowest setting. The bottle may appear empty for the last few days of the life of the fragrance, but the wick will still be saturated with fragrance which will evaporate into the room in the normal way. As the manufacturer of Air Wick, we'd like to connect with you to learn more about your experience. Please give us a call at 1-800-235-6052 or send us an email via the Contact Us page on our website including reference number RB0000613502, and we’d be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team.

Hi Alli, thank you for your honest feedback of our Air Wick Scented Oil Lavender & Chamomile scent. Please be assured we have forwarded your comments to the appropriate team for future planning. Thank you for reaching out! Sincerely, Your Air Wick Team!

Hi, Barbara. We're disappointed to learn about your experience with the fragrance. We hope that although you were not a fan of this fragrance, you take the time to explore some of the other fragrances that we offer, such as Hawaii. This fragrance blends aromatic papaya with the floral freshness of the hibiscus flower. For further assistance, please call at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number RB0001286544, and we'd be more than happy to assist. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We'd like to invite you to explore some of our other fragrances, such as Vanilla and Pink Papaya. This fragrance captures the freshness of a summer evening breeze with notes of papaya blended with the soft, delicious scent of vanilla. As the manufacturer, we would like to further assist you. Please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000610300, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team.

Hello, Joycie. Thank you for giving our Air Wick Scented Oil Lavender and Chamomile refill a try! We're disappointed to learn that you were not able to enhance your home with this fragrance. It might be helpful to know that our warmers easily adjust with 5X fragrance settings, so you can select your desired level of scent intensity. We recommend you increase the setting of your device to allow more fragrance to emit. As the manufacturer of Air Wick, we would also like an opportunity to better assist you. Please call 1-800-235-6052 or send us an email via the Contact Us page on our website including reference number RB0000600637, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team.