We highly appreciate your honest feedback regarding your experience with your LG refrigerator. Thank you for helping us recognize such problems. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. -Cazz

Hey there. We appreciate your time in leaving us a review regarding your refrigerator. We want to ensure that you're getting a quality experience with using your refrigerator. Sadly, this didn't sound like the case and we'd like to further investigate and take a second look into this. Please send us a private message through our social media platforms such as Facebook or Twitter using @LGUSSupport, and provide your serial number and contact details. Thank you. ^Anthony

Hi there, Amanda. Thank you for leaving us a review on your 30 cu. ft—smart Refrigerator with Craft Ice™. We regret to hear that such issues occurred and want to help you in all the ways we can. At your earliest convenience, please send us a private message on social media @LGUSSupport and include your contact details, as well as your model and serial number. ^Anthony