Hi there. We understand your technician appointments haven't resulted in a resolution you can be satisfied with. Please allow us the opportunity to take a closer look into this! If you wouldn't mind, please send us a private message with your phone number and refrigerator information (model and serial numbers). We look forward to hearing from you! ^Chris

We hate to hear that you experienced an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane

Hello. Thank you for sharing your experience with your LG Refrigerator. It’s great to hear that you love your refrigerator overall, and we appreciate your feedback about the Craft Ice feature. Your note about needing service and hearing similar experiences from others helps us understand how we can improve the reliability of this feature. For reference, you can explore LG refrigerator support and Craft Ice troubleshooting resources here: https://www.lg.com/us/support/help-library/lg-refrigerator-craft-ice-troubleshooting-guide-CT10000021-20651300131750. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this Craft Ice production issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki