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Customer reviews for LG 30 cu. ft. French Door Refrigerator with Craft Ice™ for
LG 30 cu. ft. French Door Refrigerator with Craft Ice™
3.8 out of 5 stars
stars
986 ratings982 reviews
  1. 5 stars49% (484)
  2. 4 stars20% (195)
  3. 3 stars11% (105)
  4. 2 stars8% (75)
  5. 1 star13% (127)

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Showing 161-170 of 982 reviews
Jul 11, 2022
Reviewer name: JuniCat
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Excellent Fridge but....

[This review was collected as part of a promotion.] This fridge is awesome. I love the drawer and the snack door and the icemaker in the door is good. Just a couple things...the Ice Plus feature is always on because the icemaker can't keep up with the demand on a regular cycle. The overflow ice "balls" are good but you only get a max of 6 a day. Also, the icemaker for the balls gets stuck and will bang loud every few days and produce no ice when it happens. Because ice is important in the summer months it is a little bit of a let down. Plus I have to have maintenance come out on a new machine to figure out why the ice ball machine doesn't always work.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from Social Media

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

May 17, 2021
Reviewer name: G1R1EGG
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

5 months old, compressor FAILURE

We were really excited to get this new refrigerator. 5 Months later, stopped making Ice. a couple days later, food was not cold. put an internal thermometer in and it read 50 degrees. Outside LED said 36. No error codes or anything. Service tech can and said compressor was failing. Might not have a new compressor for 3-4 weeks. Apparently it's now common. Super disappointed

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

May 10, 2021
Reviewer name: FrugalUna
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great features

[This review was collected as part of a promotion.] We have had this refrigerator for almost a year. Overall, I am very pleased with everything. LOVE the Full-Convert drawer - so functional, easy to get things in and out of without opening entire fridge; excellent use of space, holds a ton of items; really like the Door-in-Door feature for same reasons; so practical. The only drawback so far - in-door ice bin jams very easily and we have had to had the craft ice maker repaired two times already. Original unit never worked properly, first repair worked great for about a month and a half; second new unit is being installed today. We really like the craft ice feature, so fingers crossed, the third time is the charm.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
Jun 27, 2023
Reviewer name: Smite
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

LG French Door Fridge

Product has performed well over the last year. The space, features, and look were just what we wanted. The craft ice maker failed, but the fridge was still under warranty, so it was replaced without issue. During the repair, the technician let me know it was important to connect the fridge to Wi-Fi since they provide software updates remotely to correct any issues. Overall, very satisfied with this LG fridge and LG products overall.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
Jun 6, 2023
Reviewer name: Grandpa403
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Buy

We just moved into our new house and it had a small fridge freezer combination but it was too small. Knew we needed a larger one and we shopped around. I spoke to a friend who is an appliance repair guy and he said you need to buy LG. We did and couldn’t be happier.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
May 17, 2023
Reviewer name: KailualAl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the size and the features!

We've now had it for 2 weeks and it is amazing! Love all the room, and the extra drawer that can be either a refrigerator or a freezer is perfect! And the door in door for those "everyday items" is so convenient. And the craft ice..., wow! So cool!

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
Dec 21, 2023
Reviewer name: Roy CH
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I would never buy another LG refrigerator

[This review was collected as part of a promotion.] I have been very unhappy with myLG refigerator. It has been a lemon from the start. I have had both the compressor and the ice maker replaced and another repair to solve a noise problem due to poor factory installation of a motor.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from LG Digital Care Team

Hi there. We understand your experience falls short of our standards. We're here to assist! So that we can help reach a resolution you can be satisfied with, please reach out to us on X or Facebook. Our handle for both platforms is @LGUSSupport. Be sure to include your phone number and refrigerator information (model and serial numbers) in your private message to us. We look forward to it! ^Chris

Oct 15, 2022
Reviewer name: Anna1093
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Like it EXCEPT for the Craft Ice Maker

I was so excited to get this fridge. No problems at first...but then the Craft Ice Maker kept freezing up. I had to empty my fridge and unplug it so the ice maker would thaw out. I thought that would solve my problem. But it just froze up again! It was working for a while then the ice balls froze in the tray before they were dispensed into the bin. Water kept pouring into the tray and over spilled into the bin. This is what I got. I am not able to use the Craft Ice maker anymore. What a waste of money. Should have bought a different fridge.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Dec 2, 2021
Reviewer name: Happy 67
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

SPACIOUS!!!!

[This review was collected as part of a promotion.] I purchased on 09/18/21 & got it delivered on 10/29/21. Arrived in perfect shape. I love to 2 different ice makers. Was really worth the waiting period. Has good bright inside lighting & BEST of all is .....lots of room! I converted the middle shelf into a freezer instead of a frig drawer. I love it! Ha! Ha! I still have not even removed the plastic covering to protect it from finger prints. It makes a lot of ice so living by myself I turn it off when full. The best LG Refrigerator I have come across. Also will go through LG warranty company instead of going through the seller .

Review from lg.com
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Jul 12, 2021
Reviewer name: grantfam
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Like the fridge, disappointed with ice makers

[This review was collected as part of a promotion.] The fridge and freezer work great and have plenty of room. Unfortunately, we have had issues with the craft ice where it has stopped making ice completely. It did seem very slow making the ice to begin with. The top ice maker never seems to have enough ice in the bin and is constantly running out, even with the Ice Plus feature activated.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane