I received the safe about a week and a half ago. It is the perfect sized safe for my needs and appears to be well made and has a very nice appearance. I cut an extra shelf to suit my needs and added some battery powered led lights to use when necessary. Very happy with the safe. Delivery, however, left quite a bit to be desired. The safe was supposed to be delivered on a Monday. I took that day off work. On the Friday before, I received a text notification and email that I was next on the delivery list about 90 minutes after the freight truck left its previous stop.....which was approximately 90 minutes away. I was happy that it was arriving early but it was delivered before I could get home. I called my neighbor to check and see a) if the safe was delivered at the correct house and b) the condition of the box. Shortly thereafter, she sent me pictures of the delivery/box. The safe had obviously fallen over at some point during shipping and nearly destroyed the box; it was haphazardly taped together. She managed to stop the freight driver and he stated that the box was like that when "they" got it, but the safe was fine. I'm not sure how he could say the safe was fine without completely unboxing the safe....which I would have done had I been home. The safe was not fine. It had a dent in the top, front corner and the paint had chipped off and scrapes/scratches were on a couple of the lower corners. Very disappointed with the damage, but everything was operational and easy to set up. I intended to put a cut-to-size carpet square on the top to prevent scratching anyway. I immediately contacted Sam's customer service via online chat. I told them I would consider keeping the safe if some sort of credit was issued. They were very apologetic, helpful, and offered me what I feel was a very generous credit if I chose to keep the safe. I accepted their offer rather than return it and have to wait for a second safe to be delivered, possibly in even worse condition. I am still waiting on the credit to appear on my payment method, but I was told it would approximately 5 to 7 business days; I am confident it will show up within the next couple of days. If not, another call or chat will take place. The damage was no fault of Sam's Club or the manufacturer, so I am not going to lower my rating. It is still 5 stars in my opinion and their customer service was top-notch!

Got delivered in perfect condition. It’s very heavy duty and feels well made. It operates exactly as expected with no issues. I got exactly what I ordered so 5 stars.

Exactly what I needed and wanted. Represented well. Extremely heavy and I am happy with the process. Tracking shipment was a little screwy, but it arrived unblemished.

After reading other reviews, i worried for nothing. Box truck back up to the front door unloaded, i unpacked a well packed gun safe, not a scratch dent or blemish. 227 pounds easy to move around on the carpet. Great instructions. Assembled the lock maybe 15 minutes. Very happy with all the room inside. The 2 extra manual keys is a bonus, in case combination is forgot or the batteries go dead. 299.00 99.00 delivery 22 tax. very happy with this purchase. I regret i didn't buy 2... and the color, is perfect not dark and bold. Blends in with room decor.

This safe came out on a Fed Ex delivery truck. The driver was great and placed the safe where we wanted it outside as his company doesn't allow them to come in the house for delivery. He was really nice. When we unpacked the safe, it was in perfect condition. It works beautifully. I don't know how they think it is an 18 gun safe unless they think it would be mostly pistols or small guns. I'm still very happy with having all the guns locked safely away.

Good quality for the price. No, not burglar proof, but good enough to keep kids from my firearms and fire from my documents at least for an hour until the house is burned down or the fire department puts out the flames. Quality and build is as expected for the price.

As described. Perfect size for what I needed

Great safe. Well built. Has carpet lining. Fail safe key included.

The safe was delivered in a timely manner and, overall, was what I was hoping for in appearance and dimensions. The problem I have is its condition from delivery. Instructions on the box note not lay on side. It was on its side on top of a pallet as received from the delivery company. It had been damaged. Sam's Club was great about offering to replace or return. I just didn't want another one shipped to me with a similar issue. I'll purchase a safe in person.

We (regretfully) waited to open this for a few months after deliver. Disappointed to open the package today to find the safe severely damaged. Heavy duty metal crushed on the corner. To add insult to injury, when we opened the safe, it appears to have been a used return. Sawdust in the bottom, clips installed, caps missing from the bottom and broken shelves thrown in the bottom. Customer service with Sams is slow, and I would assume after so long, I'm gonna be throwing away a super heavy $400 box. So sad. It is a beautiful safe.