Hi there, Thank you for sharing your experience. We’re devastated to hear how disappointed you’ve been with your SLUSHi maker, especially after being so excited to use it. We completely understand how frustrating it must be for the machine to take longer than expected and then stop working after just one use, that’s certainly not the experience we want for our customers. Your feedback is truly appreciated, and we’re sorry that the performance hasn’t met your expectations. We would really like the opportunity to look into this further and help get things back on track for you. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca?redirect=false Kind regards, Ninja Kitchen

Hi Tony, Thank you for taking the time to leave a review. We understand how disappointing it is when your Ninja SLUSHi machine stops working after limited seasonal use, especially after operating normally the previous day. We appreciate you sharing your experience with both the product and the support process. We understand your concerns regarding the out-of-warranty resolution and your feedback about the discount offered. Comments like yours are valuable, and we will ensure your feedback is shared with the relevant teams for review. If you require any further assistance, please don't hesitate to contact our Customer Service Team at: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review on the SLUSHi. We're sorry to hear that your model didn't function as expected, and that you've had difficulty finding the right recipes. We recommend consulting our Recipe Guides to get a better idea of the recommended ratios for your drinks. Quick Start Guide: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001ZhoJ/eLr5Q6HcUbgtRkTHeZp.NpH5y2dve4.hbSk68A04w8o SLUSHi Recipes: -https://www.sharkninja.com/discover/recipes/ninja-slushi-recipes -https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001Zi8n/LdPjv4hDLtDQ6RCeG6TUK5.Ea4QC5BOfLFCdkF_xXU0 Kind regards, Ninja Kitchen