We're deeply sorry to hear about the issues your little one has faced, Richard. We understand the stress this can cause a parent. Please be assured that we invest a significant amount of effort into developing and testing all our diapers to ensure they are safe for babies. We have meticulous procedures in place to guarantee this. We collaborate with parents and partner with leading professionals, including pediatricians, pediatric dermatologists, and safety experts, throughout the diaper-making process. We want to emphasize that this is not a situation we anticipate. However, we recognize that every baby is unique, and a baby's skin can be extremely sensitive. To ensure your concerns receive the attention they deserve, please keep the product and contact us at (888) 665-3257.

We're sorry to hear your diapers were not the quality we expect. We have many quality checks in place to make sure every product reaches you in perfect condition. We're happy to assist you further. Please call us at 1-800-632-7435.