Lamentamos mucho que los pañales estén rompiéndose y le comunicaremos a nuestro equipo que te gustaría ver tamaños más grandes. Ten en cuenta que contamos con numerosos controles de calidad para garantizar que solo te lleguen los mejores productos, por lo que esto no es lo que esperábamos. Para que podamos ayudarte mejor, llámanos al (888) 665-3257.

We're so sorry you experienced a leak with our diapers. We know how frustrating that can be. But, we’re glad you let us know so we can give you further assistance with these gifts. Leaks are most common when the diaper isn’t fitting well. Because every diaper is sized by weight, but every bottom is differently shaped, babies who are the same weight may not fit in the same size. It’s our pleasure to help you through this hump, and ensure all is covered and protected. Give us a call for more assistance any day of the week, from 9 AM to 6 PM, EST, at 1 (800) 632-7435.

As parents, we understand the frustration of dealing with leaks. Size and fit are most important when ensuring your little one gets the leak-proof, gap-free fit they need with Luvs, and because babies grow to be different shapes and sizes, there may be a different size or style that works better for your kiddo. This also may be a stage where your baby is producing more urine than usual, and we're happy to learn more about your experience and suggest an alternative. Call us at 1-800-632-7435 to discuss this further.

We're so sorry your son developed rashes, Mia, and we hope his symptoms have improved. Please know our team works extensively with parents and leading pediatric professionals, including safety experts, in every step of the diaper-making process to ensure our products are safe for babies - although we understand a baby's skin can be very delicate. Unfortunately, many factors can contribute to unusual reactions like this, and your report will be shared with the safety team. So we can learn more about this experience and assist you further, call us at 1-800-632-7435.

We're so sorry to hear your kiddo went through that, and we hope your baby is feeling better. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. We have careful and thorough procedures in place to ensure this and our diapers are made of inert materials - materials that do not create any chemical reaction. Disposable diapers are primarily made of polymers found in other consumer products like clothing, furniture upholstery, food containers, and paper products. The pH of disposable diapers is comparable to the pH of normal skin, meaning compared to skin, they are neither acidic (low pH) nor alkali (high pH), so they cannot cause a chemical burn. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kinds of symptoms, so we'd like to learn more to share this with our team and help further. When you can, please give us a call at 1-800-726-7377.