We're so sorry to learn our Platinum Protection diapers weren't as absorbent as you expected, and that your baby had redness on his skin. We hope he's feeling much better today. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. Because our diapers are organized by weight, a different size may help with absorbency and fit. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We're letting our team know you're unhappy with the design and scent of our diapers. So we can learn more and help you further, please call us at (888) 665-3257.

We're sorry to hear you are having leaking. Leaking can be a sign that the child has outgrown either the size or the absorbency so we recommend moving up a size. We'd be grateful for the opportunity to help you further. We hope you will find a moment to call us at 1-800-632-7435

We're sorry to hear that the tapes will not stay fastened on the diaper. We have many quality checks in place to make sure every product reaches you in perfect condition. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-726-7377.

We&#39;re sorry your little one is having leaks with Luv Diapers. We understand how frustrating this can be, especially when your other two kids never experienced leaks. We have some tips to help prevent it from happening again. As you may know, the right size and fit are crucial in finding the perfect diaper for your baby. Babies come in all shapes and sizes, and diapers fit each baby differently. A diaper should appear straight and proportionately on your baby when it fits well. Also, make sure:<br /> <br />* The waist is snug, with the diaper just under the belly button.<br />* The leg cuffs wrap neatly around your baby&#39;s legs and bottom.<br />* After putting on the diaper, run your fingers around the edges to ensure the cuffs are pulled out. Tucked-in cuffs are a common cause of leakage.<br />* The tapes are fastened symmetrically on the colored waistband on the front of the diaper. Our diapers have flexible sides that adapt to the baby&#39;s shape and movement and help you create a custom fit.<br /> <br />We&#39;re committed to finding the best protection for your little one and would be happy to assist you further. Please call us at (888) 665-3257 when you have a moment.