We are glad the package arrived in good condition. Based on your star rating, we would appreciate some detailed feedback so we can help make this a better experience for you. We can be reached via email at reviews@lifetime.com.

Parts for your cooler are available and can be ordered through our customer service department. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT).

Please visit coolers.lifetime.com and review our ice retention tips to get the most out of your cooler. If you are still not pleased with your ice retention after trying our tips, please contact our customer service team at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).