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Customer reviews for MAXX ICE 260 lbs. Full Dice Cubes Self-Contained Ice Machine for
MAXX ICE 260 lbs. Full Dice Cubes Self-Contained Ice Machine

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Showing 1-10 of 29 reviews
Jun 11, 2021
The Ice Man
5 out of 5 stars review

Verified Purchase

You Have To Buy One Of These

This is a great ice maker. Makes plenty of ice--FAST. The bad thing about this unit is that it does not come with any water connection adapters. You will spend time hunting down all the adapters and water line. Once the unit is set up it runs great and makes ice quickly, i wont have to buy ice at all this summer. I highly recomend this unit.

Helpful?4GR8Z1RZQHHL15599214399
reply from Maxx Customer Service

Thank you! We're proud of our product and glad you appreciate it's performance.

Aug 4, 2017
Philip
5 out of 5 stars review

Verified Purchase

My guests love it.

I own a small Hotel, 6 rooms, in New Mexico. We bought the machine and installed it in our patio area. Guests love it to fill their ice chests.

Helpful?4GR8Z1RZQHHL15599214399
reply from Maxx Customer Service

We're glad your ice machine works well for you and your customers. Thank you!

Jan 23, 2017
KVBC
5 out of 5 stars review

Verified Purchase

Excellent

We have had our Icemaker for quite sometime and have no complaints. We are very satisfied and it has worked excellent!

Helpful?4GR8Z1RZQHHL15599214399
Aug 13, 2019
ChurchLady
5 out of 5 stars review

Verified Purchase

Makes Ice

Very happy with this ice maker, immediately began making ice as soon as plugged in. Gave it a hard workout the first week as we are a church and feed about 200 people an evening during VBS.

Helpful?4GR8Z1RZQHHL15599214399
reply from Maxx Customer Service

We're very happy that the Maxx Ice machine meets your expectations!

Dec 5, 2018
Tyler
5 out of 5 stars review

Verified Purchase

Very easy to set up

Been in service for a couple weeks now in my Bar/Tavern...making more than enough ice...curious how it'll work long term..but so far..so good..finally got rid of the expensive monthly lease payment! I plan to clean it out and see how the inside looks in the near future. The delivery packaging was very stable.

Helpful?4GR8Z1RZQHHL15599214399
reply from Maxx Customer Service

Excellent! We're glad you found it easy to set up and operate.

Jul 30, 2021
Don
3 out of 5 stars review

Not the quality I expected

The Ice Machine arrived and the box was in GOOD condition so I assumed the machine would be in good condition also. Once the box was removed and the machine inspected I found that the workmanship in the construction of the machine was lacking. As you can see from the photos the panels did not lineup and I learned that was because there were screws and rivets missing. After having to partially disassemble the housing and put in replacement screws and rivets for the missing ones I was able to get the panels to line up better, but they are still not the way they should be. The machine is working good and producing ice. I do think the product is worth the money, but think the assembly process should be improved. This machine is being used in a work shop so the appearance is not that critical, but if it were in a place of business I would be very disappointed.

Helpful?4GR8Z1RZQHHL15599214399
reply from Maxx Customer Service

We are very sorry you had a negative experience with your Maxx Ice machine. You can call 877-368-2797 or email technicalservices@thelegacycompanies.com for assistance. Please have the model number and serial number available when you call.

Aug 14, 2017
LB
3 out of 5 stars review

Verified Purchase

Broke first week, but great price!

This ice maker worked for one cycle and needed repair. They sent a tech out a week later and parts have been ordered. We'll see how fast we get it up and running again.

Helpful?4GR8Z1RZQHHL15599214399
reply from Maxx Customer Service

We're very sorry you had a problem in your first week. You can call 877-368-2797 or email technicalservices@thelegacycompanies.com for assistance. Please have the model number and serial number available when you call.

Jul 15, 2018
RDL
3 out of 5 stars review

Verified Purchase

Read the fine print

The ice maker is great, but the bin does not hold 250 lbs. We use this to fill water coolers for construction crews in the morning before their day. We empty the bin quickly, so although the ice maker can make 250 lbs, we don't get that capacity.

Helpful?4GR8Z1RZQHHL15599214399
reply from Maxx Customer Service

Correct, this and all other ice machines are named for how much ice they produce daily, not how much they store. In this case the MIM250 can store up to 75lbs of ice.

Feb 21, 2017
Me
2 out of 5 stars review

Verified Purchase

Not the best

I bought this about 2 months ago and had to replace it because the level was not working properly. It drains out water like a faucet. Got a new one and it is almost as bad. You have to level it just about every day so the water will shut off. Makes ice fast! But uses alot of water

Helpful?4GR8Z1RZQHHL15599214399
reply from Maxx Customer Service

Thank you for your feedback. Please reach out to Sam’s Club customer service for help with your question: 1 (888) 746-7726 or https://help.samsclub.com.

Dec 9, 2023
Longhorn
1 out of 5 stars review

This machine worked badly from day one. Called repairman said it was the condenser and parts not available. Trouble shoot machine myself and it is clearly the sensor and parts are no longer available.

Helpful?4GR8Z1RZQHHL15599214399
reply from Maxx Customer Service

Thank you for the feedback, and we are very sorry to learn about these issues. Please contact our Tech Support at 877-368-2797 to troubleshoot.