CHRIST, We appreciate your input on the picture quality of Samsung’s QN70FD TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience. First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode 1. Standard – Default mode for general viewing 2. Dynamic – Brighter and clearer in well-lit rooms 3. Eco – Optimized for energy saving 4. Movie – Best for watching in dark environments 5. Filmmaker Mode – Preserves content exactly as intended by creators You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode If the sound still doesn’t meet your expectations after updating, there are several settings that can be customized to better suit your preferences: • Sound Mode & Expert Settings: Choose from preset Sound Modes or manually adjust bass, treble, and balance to better suit your preferences. Go to: Home > left directional key > Settings > All Settings > Sound > Sound Mode or Expert Settings • AI Mode: Enable AI Mode to let your TV intelligently optimize sound based on your environment and content. This includes features like: o Adaptive Sound: Analyzes room acoustics and content in real time o Adaptive Volume: Maintains a consistent volume level over time o Active Voice Amplifier: Enhances dialogue when ambient noise is detected • Auto Volume: Helps stabilize volume when switching channels or input sources: Settings > Sound > Expert Settings > Auto Volume > On If you're looking to enhance your overall audio experience, consider adding a Samsung S- or Q-Series Soundbar. These models feature Q-Symphony, which allows the TV and soundbar speakers to work together for an immersive, 3D audio experience. For help with sound adjustments or choosing a soundbar to complement your setup, please contact us at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist