CHRIST,<br /><br />We appreciate your input on the picture quality of Samsung’s QN70FD TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.<br /><br />First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home &gt; Left directional button &gt; Settings &gt; Support &gt; Software Update &gt; Update Now<br /><br />Then, select a Picture Mode that best fits your environment: Home &gt; Home &gt; left directional key &gt; Settings &gt; All Settings &gt; Picture &gt; Picture Mode<br />1. Standard – Default mode for general viewing<br />2. Dynamic – Brighter and clearer in well-lit rooms<br />3. Eco – Optimized for energy saving<br />4. Movie – Best for watching in dark environments<br />5. Filmmaker Mode – Preserves content exactly as intended by creators<br /><br />You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings &gt; All Settings &gt; Advanced Features &gt; AI Mode Settings &gt; AI Mode<br /><br />If the sound still doesn’t meet your expectations after updating, there are several settings that can be customized to better suit your preferences:<br />• Sound Mode &amp; Expert Settings: Choose from preset Sound Modes or manually adjust bass, treble, and balance to better suit your preferences. Go to: Home &gt; left directional key &gt; Settings &gt; All Settings &gt; Sound &gt; Sound Mode or Expert Settings<br />• AI Mode: Enable AI Mode to let your TV intelligently optimize sound based on your environment and content. This includes features like:<br />o Adaptive Sound: Analyzes room acoustics and content in real time<br />o Adaptive Volume: Maintains a consistent volume level over time<br />o Active Voice Amplifier: Enhances dialogue when ambient noise is detected<br />• Auto Volume: Helps stabilize volume when switching channels or input sources: Settings &gt; Sound &gt; Expert Settings &gt; Auto Volume &gt; On<br /><br />If you&#39;re looking to enhance your overall audio experience, consider adding a Samsung S- or Q-Series Soundbar. These models feature Q-Symphony, which allows the TV and soundbar speakers to work together for an immersive, 3D audio experience.<br /><br />For help with sound adjustments or choosing a soundbar to complement your setup, please contact us at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />• LiveChat<br />• Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Specialist

Edwin,<br /><br />Thank you for bringing this to our attention. For help correcting the issue, we recommend contacting Sam’s Club directly. We hope your concern is resolved in a timely manner.<br /><br />You may also wish to leave feedback with the store where your purchase was made.<br /><br />If you need help with your TV after the issue is addressed, Samsung Support is here for you at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also chat with us through the ‘Support’ link on our website.<br /><br />~ Samsung Specialist