Hi Pakat, Thank you for sharing your review. Your TV does not have a built-in voice assistant, but it does work with Alexa, meaning you’ll need to connect a standalone Alexa device, such as an Echo speaker, to control compatible smart home devices and some experiences on your TV. Here are the steps: 1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices. 2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network. 3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account 4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app. 5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television. If you need more help, we’re here. Give us a call at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent through the Support link on our website. ~ Samsung Advisor

Hi donrico, Thank you for purchasing the Samsung U8000F TV and for sharing your feedback regarding screen reflections. Lighting conditions vary from room to room, and reflections may be more noticeable depending on placement and ambient light. For optimal glare control, we recommend positioning the TV to minimize direct light on the screen or consulting with a professional installer for best placement. Samsung’s Glare Free technology, engineered to minimize reflections from ambient light, is available on the QN90F Neo QLED 4K and higher. Anti Reflection is also featured starting with the S85F OLED and up. If you have any questions about features, specifications, or setup, we’re here to help – please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website. ~Samsung Advisor

Hi Rowdy, We appreciate your feedback on the quality of Samsung’s U8000F TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust. First, make sure your TV is up to date. To check for the latest version, go to: Home > Left directional button > Settings > Support > Software Update > Update Now. If the image doesn’t quite match your preferences after updating/checking for updates, there are several settings you can adjust to better suit your viewing environment. To explore picture mode options, go to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Available modes include: 1. Standard – Default mode for general viewing 2. Dynamic – Brighter and sharper for well-lit rooms 3. Eco – Optimized for energy saving 4. Movie – Best for dark room viewing 5. Filmmaker Mode – Preserves the director’s intended look and feel (automatically enabled for supported content) You can also fine-tune settings like brightness, contrast, sharpness, and more by navigating to: All Settings > Picture > Expert Settings If you’d like help finding the best setup for your preferences or if there are other features that are leaving you unsatisfied, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG, available from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi dmp0503, Thanks for sharing your experience with your U8000F TV. Unusual sounds can come from different sources, so first check whether it’s from the TV speakers, an external device (like a soundbar), or the back of the TV. • For external audio, ensure cables are connected to the correct output • If using antenna or cable, check signal strength: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal • Popping sounds from the back may be due to thermal expansion - this is normal and not a malfunction • Run a Sound Test to troubleshoot: Settings > Support > Device Care > Self Diagnosis > Sound Test If the issue continues, please contact Samsung Support at 1-800-SAMSUNG, available from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor