Hey there. That sounds like a fantastic Christmas gift! A great stove can make all the difference in the kitchen—hope you enjoy cooking up delicious meals for years to come! ^ Diego

Dear Customer We're sorry to know about your Range not working and we know how important it is to have it fix. Our aim is to provide quality service products to make Life's good and your feedback is important to us. Kindly reach out to our LG CareQ phone support at 1-888-542-2623, so we can offer a better options for your situation. LG CareQ

Hello! We thank you for sharing your concerns regarding your LG Electric Smart Range! We apologize for the inconvenience, and that your attempt to receive a satisfactory product, was not met. We make sure to provide exceptional service to make life more convenient for you.If you would like to look into this further with us, please private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your unit, using the handle @LGUSSupport. We would be happy to assist you further.~Rita

Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

Hello there, James . Thank you for sharing your experience with us. We understand your situation and we want to help you get your LG LREL6321S Electric Range working properly again. It sounds like there might be an issue with the burners, which could be related to the wiring, power supply, or burner components. We recommend checking the connections to ensure the burners are securely in place. If the burners still aren't working, it's best to check the power supply and confirm that there isn't a blown fuse or tripped breaker. If that doesn’t resolve the issue, our team can help you further. https://www.lg.com/us/cooking-appliances/lg-lrel6321s-electric-range#pdp_specs Please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist you with the next steps and help ensure everything is functioning properly. We appreciate your patience and look forward to resolving this! —Renzo

Hi there, Sean. Thank you for sharing your experience with us. We understand your situation and we’re glad to hear that you're enjoying the performance of your LREL6321S range overall. We also appreciate your feedback about the burner replacement. Regarding the glass top, we recommend regularly cleaning the cooktop with a glass cleaner designed for stovetops to help maintain its appearance and prevent buildup. If the burner continues to have issues, we’d be happy to assist with further troubleshooting steps to ensure everything is working optimally. https://www.lg.com/us/cooking-appliances/lg-lrel6321s-electric-range#pdp_specs Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore additional solutions for you. We appreciate your patience. —Renzo