We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat. ~ Samsung Specialist

Thank you for sharing your feedback on the Samsung Q7F TV. This model features Mega Contrast, which enhances the difference between light and dark areas on screen to deliver vibrant picture quality when viewed head-on. If you're noticing limited visibility from off to the side, it may help to know that step-up models with Dual LED offer better color and contrast consistency across wider angles. Beginning with our QN70F Neo QLED Series, Wide Viewing Angle technology further enhances off-angle viewing. For even more advanced performance, the S85F OLED and QN900F Neo QLED 8K Series feature Ultra Viewing Angle, which maintains detailed picture quality from nearly any seat. If you'd like help adjusting settings or learning more about model features, Samsung Support is here to assist at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Specialist