Hey there! Let's get your LG ThinQ app connected to your washer and dryer. We have the perfect walkthrough on how to link both your washer and dryer to your smart device found here: https://www.lg.com/us/support/getting-started-with-lg-thinq We hope this information helps! ~ Jupe

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Thank you so much for taking the time to leave us with a positive review. Feedback like this boosts our will to continue improving as we move forward. If you ever need assistance with your unit, please send us a private message on Facebook or X (Twitter) at @LGUSSupport, and we'll be happy to accommodate you. -Charles

Hi, Liz. We appreciate you taking a moment to share your experience with your LG Dryer (DLE3400W) model. It’s great to hear that upgrading to LG has made such a difference. The DLE3400W is built for reliable, efficient drying, and it’s wonderful to know LG has continued to earn your trust over the years. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ –LG Digital Care Team ^Juvy